Esta Hospitality

Description:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. 

• Approach all encounters with guests and employees in a friendly, service-oriented manner. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times. 
• Initiate and complete the End of Day process. 
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily. 
• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards. 
• Maintain Front Office computer system operation according to Mid-Continent Hospitality.
• Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am.
• Handle and follow through on all guest request daily from 11:00 pm and 7:00 am. 
• Follow safety and emergency procedures according to Mid-Continent Hospitality standards.
• Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards.
• Be familiar with all Mid-Continent Hospitality policies and house rules.
• Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills. 
• Maintain radio contact with Security/other employees during entire shift. 
• Have a working knowledge of security procedures. 
• Prepare and distribute the Daily Flash Report as needed. 
• Transfer the master or house accounts as necessary.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. 
• Maintain compliance with all company policies and procedures. 
• Perform related duties as assigned by Front Office Manager or any other member of management. 

Requirements:

Activities:

• At least 1 year of progressive experience in a hotel or a related field required. 
• High School diploma or equivalent required. 
• College course work in related field helpful. 
• Previous supervisory responsibility preferred. 

Skills Needed:

• Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. 
• Must have the ability to assimilate complex information, data, etc. from the disparate sources and consider, adjust or modify to meet the constraints of the particular need. 
• Must be able to work in a self-managed environment. 
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. 
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing. 
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests. 
• Must maintain composure and objectivity under pressure.