Esc

Guest Services Specialist

The Educational Service Center of Northeast Ohio is seeking a Guest Services Specialist for a full-time, 260-day term. This role serves as the welcoming first point of contact for guests at ESC NEO's conference center and third floor reception area, managing the day-to-day operations of the on-site production center. The Guest Services Specialist provides front-line guest services and backup support to the Conference Center Coordinator, provides coverage for the third floor reception area, and manages internal and external print/production requests. This role requires a professional, self-directed, collaborative individual able to manage multiple concurrent responsibilities with approachability, accuracy, and efficiency in order to support a positive guest experience and smooth daily operations across ESC NEO.

Qualifications:

• High school diploma or equivalent required; associate degree or higher in Business Administration, Hospitality, or a related field preferred.
• Minimum 12 years of experience in customer service, receptionist, hospitality, or office operations.
• Experience in a print production, copy center, or similar environment preferred.
• Background in event coordination, hospitality, or conference services preferred.
• Experience with graphic design or design software (e.g., Canva, Adobe Creative Suite) preferred.
• Demonstrated effective interpersonal and communication skills; warm, professional, and approachable demeanor.
• Demonstrated ability to multitask across simultaneous responsibilities with accuracy and composure.
• Confident operating office and production equipment, or willingness to learn.
• Strong organizational skills and meticulous attention to detail.
• Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets), Google Suite, and e-mail.
• Proficiency with computers to include desktop management, file management and operations, and working in a network environment.
• Self-directed with the ability to work independently and proactively with minimal supervision.
• Professional discretion in handling visitor, staff, and organizational information.

Responsibilities:

• Serve as the first point of contact for all visitors, training participants, and guests arriving at the ESC NEO first-floor conference center.
• Uphold professional front-of-house standards.
• Greet guests professionally; direct them to the appropriate conference room.
• Provide backup support to the Conference Center Coordinator.
• Monitor guest flow throughout the day and provide ongoing wayfinding support.
• Operate and maintain production center equipment, including high-volume copiers/printers, laminators, binding machines, and cutting tools.
• Receive, review, and fulfill internal and external print and production job requests with accuracy and quality.
• Manage the production job queue and prioritize requests to meet departmental deadlines.
• Track inventory of production supplies and consumables; initiate procurement requests as needed.
• Troubleshoot basic equipment issues; coordinate vendor service calls as needed.
• Maintain a clean, organized, and efficient production workspace.
• Answer and route all incoming phone calls to the appropriate staff or department.
• Provide third-floor reception desk coverage and serve as a resource for general inquiries from staff and visitors.
• Stay informed of trends and best practices regarding hospitality, guest services, and production operations.

Salary: To be determined based on education and experience. Salary range $56,000-$60,000.

Deadline for application: Open until filled. Position start date: August 1, 2026.

To apply: Complete ESC of Northeast Ohio online application process. If you have questions, please contact Stephanie Denham at Stephanie.Denham@escneo.org. The Educational Service Center of Northeast Ohio is an equal opportunity employer.