Epiq Logistics

Pay: $23.25–$24.00 per hour

## Job Description

EPIQ Logistics is an Amazon Delivery Service Partner committed to providing safe, reliable, and efficient delivery service each day. We are currently looking for an experienced Amazon DSP Dispatcher to support our daily delivery operations, assist drivers in the field, and help maintain strong performance across our routes.

This position is best suited for someone who has a good understanding of Amazon DSP operations, works well in a busy environment, and is comfortable using dispatch tools to monitor routes, support drivers, and help resolve issues as they come up.

## Position Overview

The DSP Dispatcher helps coordinate daily route activity from the start of dispatch through the end of the delivery day. This includes preparing for route launches, monitoring driver progress, responding to driver needs, coordinating rescues, communicating with leadership, and helping ensure routes are completed safely and on time.

We are looking for a dependable and respectful team member who communicates well, remains calm under pressure, and is willing to support both drivers and management in keeping operations running smoothly.

## Key Responsibilities

Support daily dispatch operations and assist with successful route launches

Monitor driver progress, route status, and delivery completion using Cortex

Provide real-time assistance to drivers with rescues, route reassignments, troubleshooting, and delivery-related questions

Track key Amazon performance metrics, including DCR, POD, EOC, safety, and on-time dispatch

Help plan and coordinate rescues so drivers can stay on pace and complete routes efficiently

Adjust routes, assignments, and support plans as needed based on daily operational needs

Communicate clearly and respectfully with Amazon OTR leadership, management, and drivers regarding route updates and daily performance

Help ensure daily operations follow company policies, safety procedures, and Amazon standards

Support driver coaching, accountability, and performance improvement when needed

Assist with resolving daily operational challenges in a timely and professional manner

Maintain accurate records and help with performance tracking and reporting

## Requirements

Previous Amazon DSP dispatch experience is required

Strong understanding of Amazon Flex, Cortex, dispatch tools, and delivery performance metrics

Good communication, leadership, and organizational skills

Ability to manage multiple responsibilities in a fast-paced delivery operation

Strong problem-solving skills and the ability to make thoughtful decisions quickly

Professional and calm approach when handling driver concerns or operational changes

Weekend availability and schedule flexibility

Comfortable using computers, tracking data, monitoring route performance, and working with spreadsheets or dispatch systems

Ability to support drivers, encourage accountability, and contribute to a positive team environment

## Compensation & Benefits

Hourly pay of $23.25–$24.00 per hour

Performance-based bonus opportunities

Paid time off

Health insurance, if applicable

Opportunities for advancement within the company

Job Types: Full-time, Part-time

Work Location: In person