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Job Description

Empire Automotive Group – Toyota Huntington
Service Loaner Coordinator
Empire Toyota is seeking a Service Loaner Coordinator to join our dynamic service team. We’re looking for someone who is passionate about delivering an exceptional guest experience and thrives in a fast‑paced, customer‑focused environment. If you enjoy solving customer inquiries, staying organized under pressure, and creating a smooth, positive experience for every visitor, you’ll feel right at home at Empire Toyota.

Your Daily Work Schedule:
• Clearly communicate the loaner vehicle process, including all policies, procedures, payment methods, and contract requirements, ensuring every agreement is fully completed.
• Verify that each client presents a valid driver’s license and insurance card, and ensure copies are made and filed for dealership records.
• Inspect all returned loaner vehicles, documenting and reporting any damage to the guest and dealership management promptly.
• Work collaboratively with service advisors and team members, always prioritizing the customer’s needs and overall experience.
• Reconcile customer bills, process cash or credit card payments, review the fuel agreement with the customer, and record any applicable charges. Close all open invoices accurately and efficiently.
• Address customer concerns using the dealership’s CRM, phone, text, and email, providing timely and appropriate solutions and alternatives.
• Build trust and rapport with every customer, ensuring a positive and professional experience throughout their visit.
• Assist with moving client vehicles and loaner cars as needed to support service department operations.
• File repair orders, parts invoices, rental agreements, and related documents accurately, keeping dealership management informed at all times.

Fleet Management Expectations
• Ensure all loaner vehicles are cleaned, fueled, and ready for customer use at all times.
• Conduct weekly inspections of the loaner fleet to identify and address any required maintenance.
• Verify that all loaner vehicles remain properly inspected, insured, and registered.
• Maintain full accountability of the loaner fleet, documenting any issues and outlining a clear plan for timely repairs or resolution.

Qualities we’re looking for:

• You have excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire, representing Empire in a professional manner.
• You understand the importance of listening and being empathetic.
• You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have at least one year of prior employment involving customer-facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• You have strong computer and multitasking skills, which includes Microsoft Office.
• You have at least one year prior dealership experience in a customer service position.
• You will operate a clean, organized, presentable workplace with a strong attention to details.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within