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Company Description

Our client is a leading consumer retail organization recognized for delivering world-class customer experiences through innovation, operational excellence, and people-centered leadership.

With a strong footprint across the U.S. market, the company is looking to strengthen its retail leadership structure by bringing in a high-impact Retail Experience Manager to drive performance, customer engagement, and operational consistency across multiple store locations.

Job Description

Our client is a leading consumer retail organization recognized for delivering world-class customer experiences through innovation, operational excellence, and people-centered leadership.

With a strong footprint across the U.S. market, the company is looking to strengthen its retail leadership structure by bringing in a high-impact Retail Experience Manager to drive performance, customer engagement, and operational consistency across multiple store locations.

Qualifications

Ideal candidate

Bachelor's degree in Business, Operations, Marketing or related field preferred.

Minimum 5 years of leadership experience in retail operations.

Strong multi-unit retail management experience preferred.

Proven track record in customer experience and sales performance.

Experience managing P&L, operational expenses and revenue performance.

Background in consumer electronics, retail or high-volume customer environments is highly desirable.

Strong people leadership and talent development capabilities.

Experience leading customer-centric transformation initiatives.

Bilingual English / Spanish highly preferred.

Core competencies

Retail leadership
Customer experience excellence
Sales growth
Multi-site operations
P&L management
Employee development
Operational efficiency
Strategic thinking
Performance management

Additional Information

Compensation: $110,000 - $145,000 USD annually + Bonus + Full Benefits