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EKO

23 Eko Jobs Hiring Near You

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

Company Description Eko is a venture-backed digital health company harnessing the power of smartphones and cloud data for screening and monitoring individuals with cardiovascular diseases. We have ...

Eko

Enterprise Account Executive, Telehealth

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

EKO

Redovisningsekonom, vikariat

West Columbia, SC

Det har ar EKO EKO Stormarknad ar en familjeagd kedja med drygt 750 medarbetare, 16 butiker och en tydlig tillvaxtresa framat. Vi ar snabbfotade, engagerade och gillar att gora saker enkelt ...

Eko

Customer Experience Associate

Emeryville, CA · Hybrid

$22 - $25/hr

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Customer Experience Associate

Emeryville, CA · Hybrid

$22 - $25/hr

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Customer Experience Associate

Emeryville, CA · On-site

$22 - $25/hr

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Senior Algorithms Engineer

Emeryville, CA · On-site

$120K - $165K/yr

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Enterprise Account Manager, Telehealth

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

Company Description Eko is a venture-backed digital health company harnessing the power of smartphones and cloud data for screening and monitoring individuals with cardiovascular diseases. We have ...

Eko

Senior Algorithms Engineer

Emeryville, CA · On-site

$171K - $191K/yr

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Senior Algorithms Engineer

Emeryville, CA · On-site

$120K - $165K/yr

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Field Marketing Manager, Enterprise

Emeryville, CA · On-site

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Director of Sales, SENSORA

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Field Marketing Manager, Enterprise

Emeryville, CA · On-site

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Field Marketing Manager, Enterprise

Emeryville, CA · On-site

$150K - $168K/yr

About Eko Health Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry ...

Eko

Senior Android Engineer (KMM)

Emeryville, CA · On-site

$160K - $179K/yr

Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry leading products ...

Eko

Senior Android Engineer (KMM)

Emeryville, CA · On-site

$160K - $179K/yr

Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease - the leading causes of death globally. Our FDA cleared, industry leading products ...

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Infographic showing various job openings at Eko in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 70% Physical, and 30% Remote job distribution.
Customer Experience Associate

Customer Experience Associate

Eko

Berkeley, CA • On-site

$20.50 - $27.25/hr

Full-time

Posted 7 days ago

Job description

Company Description
Eko is a venture-backed digital health company harnessing the power of smartphones and cloud data for screening and monitoring individuals with cardiovascular diseases. We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and point-of-care decision support software to improve the delivery of cardiovascular care.
In 2015, we launched the Eko Core Digital Stethoscope, the first FDA-cleared digital stethoscope on the market to wirelessly stream heart and lung sounds to HIPAA-compliant software. It is now used by clinicians at over 1000 hospitals & health systems around the globe and was recognized as a "Best Invention of the Year" by TIME Magazine. Eko's latest FDA-cleared device, DUO, is the first combined digital stethoscope and ECG cardiac monitor with cardiac AI for in-clinic and at-home monitoring, offering 28 million heart disease patients the ability to seamlessly send cardiac data to their physicians.
Eko Devices was established in 2013 and has offices in Berkeley and San Francisco.
Job Description
What we are looking for:
  • You are passionate about supporting customers, processing their feedback and advocating for user-centered research
  • You are well organized and take initiative
  • You use your product sense to identify and advocate for a great user experience
  • You have great communication skills and are able to initiate and manage cross-departmental conversations and projects
  • You are process and data-driven and understand the value of user-centered design
  • You are naturally empathetic and always advocating for the customer
  • You are comfortable on the phone and enjoy talking to customers
  • You are a creative problem solver and operate with curiosity
  • You are able to manage multiple tasks and projects at once
  • You like to push yourself and want to grow in your role on the CX team - the sky's the limit!
  • You are flexible and able to navigate change - being a team player is the name of the game

What you will do at Eko:
  • Lead the customer support channels, interacting with our customers via phones, emails, and social media
  • Maintain a high customer satisfaction rating and low ticket response times, reporting these metrics out to stakeholders regularly
  • Work closely with the Director of Customer Experience to help further develop processes that enhance the productivity of the CX team
  • Track trends and customer feedback and report data to stakeholders
  • Become an expert on Eko products and customer use cases
  • Lead projects and conduct user research, advocating for data-driven decisions
  • Engage cross-departmentally, particularly with Product and Quality teams, streamlining solutions to customer-facing issues

Qualifications
Requirements:
  • Minimum 1-year experience in customer support, phone experience is a plus
  • Strong written and verbal communication skills

"Icing on the Cake" Skills:
  • A passion for improving healthcare delivery and health tech innovation
  • Familiarity with User Research
  • Familiarity with or experience in the medical device or healthcare industry
  • Experience with managing a CRM tool such as Zendesk

Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply