EDNAS CARE

TITLE OF POSITION: ON-BOARDING & CARE COORDINATOR

TITLE OF IMMEDIATE SUPERVISOR: OFFICE MANAGER

RISK OF EXPOSURE TO BLOODBORNE PATHOGENS – LIMITED

DUTIES

The Onboarding & Care Coordinator guides patients and caregivers through their home care journey. This role is critical in maintaining relationships with patients and caregivers when they come on care with Edna's Care. The position provides an exceptional customer service experience, while ensuring that our patients are receiving the care they need. We value your empathetic customer service approach and your "can-do" positive attitude that ensures our patients and caregivers feel heard and cared for.

RESPONSIBILITIES

A self-starter personality and the ability to work independently with minimal supervision

Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship

Acquire signatures for necessary documents by visiting the clients home or mailing the documents to caregivers

Provide a brief orientation to ensure caregivers and patients are set up for their care plan

Strong written and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone.

Strong customer focus and adaptability to different personality types

Adhere to a revolving monthly client service and compliance standard

Assist and resolve clock in and out errors for Caregivers

Assist in caregiver HHA exchange calendars, caregiver scheduling and on-care compliance.

Responsible for maintaining annual caregiver training requirements, TB Risk assessments, and criminal/child clearances.

Serve as a key point-of-contact for enrolled caregivers for non-clinical inquiries such as timesheet errors, direct deposit change, schedule change of caregivers, and more.

Will be responsible for quarterly compliance calls with patients and in-home compliance visits twice per year per patient

Flexibility and openness as the role and responsibilities may change and or evolve as we grow!

JOB CONDITIONS

Effectively update the patient/caregiver file within our HHA Exchange portal

Visit patients and caregivers in the client’s home (as needed) for compliance in our service area (Philadelphia, Bucks, Montgomery, Chester and Delaware counties)

Reliable transportation with the ability to travel to patient homes within Philadelphia, Bucks, Montgomery, Chester, and Delaware counties on a weekly basis

It requires minimal lifting of office records and printouts.

Effective time management, prioritization, and multitasking skills

Ability to build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns

EQUIPMENT OPERATION

The job requires the ability to utilize a PC, calculator, multi-line telephone, and other related office equipment.

COMPANY INFORMATION

Has access to all patient medical records and patient financial accounts, personnel records and company financial records, which may be discussed with all management staff, including Governing Body.

QUALIFICATIONS

1. 1+ years of experience in field-based role

1. Experience as a coordinator or office manager, preferably in the health field.

1. Should be a skilled organizer able to manage office files, client, and staff schedules.

1. HHA or PCA certification or willing to gain certification