eca direct

ECA Direct is a contact center located in Austin, TX since 2000. ECA is focused on providing a complete suite of contact center services to both the public and private sector. Live outbound and inbound calls, text, email and print.

Work environment: IN PERSON AT AN OFFICE (not remote)

see both jobs below....

INBOUND CUSTOMER SERVICE

Full job description

Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!

Shifts would be 40 hours per week between Monday and Sunday (flexible shifts).

Here's what you will be doing as a valuable member of our team!

· Answer inbound customer calls about our product/services and their transportation needs.

· Provide information about the product/service.

· Virtually guide the caller thru product/app set-up or process (as applicable) over the phone.

· Demonstrate patience/empathy and a willingness to help!

· Defuse irritated customers, escalating where applicable for problem resolution scenarios.

· Develop and maintain a knowledge base of the evolving services we offer.

· Document call interaction into database (i.e. CRM)

Position Requirements:

· High school diploma or equivalent.

· Must be 18 years of age, minimum.

· Basic computer skills.

· Reliable transportation (i.e. vehicle, bus or transit etc.); Punctuality and reliability are a must!

· Previous experience in customer service support, in retail or social service environments preferred; must be customer friendly.

· Ability to multi-task: answer the phone, listen actively, relay information, and type basic information simultaneously.

· Demonstrate the ability to build rapport & work with elder & other demographics with patience and empathy.

· Ability to communicate clearly and guide customers to websites, apps or processes (as applicable), over the phone.

· Ability to learn and follow all customer service procedures and policies.

· Familiarity with Salesforce (or other similar database)

· Excellent written and verbal communication skills

· Opportunities for advancement.

· English speaking. (Bilingual is a plus!)

Ideal candidates:

· Customer Friendly

· Problem Solvers

· Highly Focused

· Computer Literate

· Punctuality and reliability are a must.

· Some projects require background checks.

· English and Bilingual

Job Type:

Full-Time

Pay: $14.00 per hour

Schedule:

· 8 hour shift (flexible)

· Day shift (Office is open from 8am to 8pm shifts will be assingned in that window)

· Monday to Sunday

Experience:

· Microsoft Office: 1 year (Preferred)

· Sales: 1 year (Preferred)

If you are interested, please send Resume to:

mprice@calleca.com

OUTBOUND CUSTOMER SERVICE

Full job description

We are seeking individuals to make calls to customers to encourage them to use their health care benefits OR check the status of their health providers. We assist them with scheduling appointments with providers in their area or providing the appropriate messaging they need to hear. HIPAA compliance is taught in training.

This position can be full-time, part-time or just a weekend job to make extra money. Shifts run from morning until night. Just be clear of what we should expect from you.

Pay: $13.00 per hour

Requirements:

Basic computer and internet function.

Bilingual is a plus.

If you are interested, please send Resume to:

mprice@calleca.com

Must be able to pass a background check and credit check.

ECA Direct provides a complete suite of call center services to our clientele.