Dynascale Technologies

Dynascale is a leading cloud solutions provider specializing in private and hybrid cloud, managed Kubernetes, customized managed services, bare metal, colocation, and disaster recovery as a service. With over 30 years of experience, we help IT organizations accelerate digital transformation through seamless onboarding, tailored security, and transparent, fixed-cost services.
PositionSummary
The Network Operations Center (NOC) Technician II is mid-level Network Operations Center technical role responsible for data center and cloud customer technical support requiring good comprehension of IP networking, DNS, server hardware, network hardware, storage hardware, ethernet, server virtualization, storage area networks, Windows server administration, and Linux server administrator.
Core Responsibilities

• Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams
• Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues
• Provide hands-on support when needed on customer systems
• Work with internal engineering teams on supporting infrastructure and installing new infrastructure
• Complete scheduled tasks as part of NOC team to ensure proper operations
• Generate well-written SOP that meet company’s standard
• Training new NOC technical staff

Required Knowledge, Skills, and Abilities (KSAs)

• Proven technical competency in “IP network and DNS” plus 3 additional from the following core skill areas:
  • Server, Network, Storage hardware
  • Server Virtualization with Hypervisors VMware, Hyper-V, or KVM
  • Storage Area Networks
  • Windows Systems Administration
  • Linux Systems Administration
• Very reliable and possesses the flexibility to handle different tasks
• Intermediate experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2022) OS including Active Directory & GPO
• Advance skill in utilizing Linux and Windows logs
• Thorough understanding of Linux commands, filesystems and shell scripts
• Intermediate skills in troubleshooting IP network in a Linux and Windows environment such as TCP/IP, subnetting, DNS records & resolution, DHCP, SSH, Iptables etc.
• Strong hardware (RAID 1,5,6,10, RAID controllers & i-Drac) configuration and troubleshooting skills including patching and firmware updates
• Excellent oral and written communication skills and willingness to work effectively as a member of a support team. At the same time, has the ability to solve problems on their own when necessary
• Fast and efficient customer service skills. Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions
• Basic skill in troubleshooting and configuring hardware firewall
• Intermediate skill of cloud building or migration
• Ability to install, configure & operate Veeam including backup, replication and restoration
• Knowledge of installing and configuring Zabbix server

Education and Experience Requirements

• 3 years of experience in IP Networking and DNS required
• 3 years of experience in installing & supporting Windows servers and Linux operating system required
• 2 years of experience dealing with common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred
• 2 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required
• Experience working in a data center preferred
• 1 year experience in Veeam installation, configuration and operation required
• 1 year experience in Zabbix installation and configuration preferred
• 1 year experience in updating & configuring basic hardware firewall required
• Experience with Linux and LAMP stack both in system administration and installation/configuration preferred
• Bachelor’s degree in computer science, computer engineering, information systems, or equivalent preferred
• Any IT certification is a plus

Languages

• Fluency, both written and spoken, in English is required.

Working Conditions & Physical Requirements

• Travel: Willingness and ability to travel domestically and internationally preferred.
• Physical Requirements:
  • Ability to occasionally lift and/or move up to 50 pounds.
  • Occasionally required to run and dress network or power cables.

Key Performance Indicators (KPIs)

• SystemUptime: Maintain system uptime at 99.9%orhigherfor critical infrastructure.
• IncidentResponseTime: Respond to highprioritycustomerticketswithin 1 hour, Stabilize critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day.
• ProjectDelivery: Successfully complete 90%of infrastructure projects within scope, on time, and within budget.
• AutomationEfficiency: Implement and maintain automationscripts that reduce manual intervention by 25% or more.
• BackupSuccessRate: Achieve 100%backup success rate for critical systems and services.
• SecurityRemediation: Address and resolve 100%of high-priority security findings within 72 hours.
• ClientSatisfaction: Maintain clientsatisfactionwith presales and support efforts at 90% or higher based on feedback surveys.
• DocumentationAccuracy: Ensure 100%accuracy in system documentation, with updates completed within 72 hours of changes.