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Front Desk Agent
Location: Tampa, FL 33602
Property: SpringHill Suites by Marriott Tampa Downtown
Position Type: Full Time
Shift: 2:00 PM - 10:00 PM (Flexible)
Job Description
We are seeking a friendly and professional Front Desk Agent to join our team at SpringHill Suites by Marriott Tampa Downtown. The ideal candidate will provide exceptional customer service, ensuring guests have a welcoming and seamless experience from check-in to check-out.
Responsibilities
- Greet and welcome guests in a warm and professional manner.
- Check guests in and out efficiently using the property management system.
- Handle guest inquiries, requests, and resolve issues promptly.
- Maintain accurate records of reservations and payments.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Provide information about hotel services, local attractions, and directions.
- Adhere to all Marriott brand standards and policies.
Qualifications
- Previous experience in a front desk or customer service role preferred.
- Marriott experience is a plus.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Flexible availability to work the 2pm-10pm shift.
- Professional appearance and demeanor.
If you are passionate about hospitality and delivering outstanding guest experiences, we encourage you to apply for this exciting opportunity at SpringHill Suites by Marriott Tampa Downtown.
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