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The Training Specialist Journeyman designs, develops, and delivers user training programs to ensure effective use of missioncritical systems in a highly regulated government environment. They create rolebased curricula and blended learning content, including instructorled, virtual, and selfpaced elearning modules tailored to diverse user skill levels. The role also manages training logistics and learning management system administration to track completions and certifications while coordinating closely with technical and documentation teams to keep content aligned with system changes.

The specialist continuously evaluates training effectiveness, analyzes user performance data, and applies adult learning principles to refine programs and support operational readiness for federal users working under a Secret clearance. They modernize learning solutions by incorporating emerging training technologies and human performance improvement concepts to drive user adoption and reduce support tickets across the enterprise.

Key Responsibilities

• Develop endtoend, rolebased training curricula for complex enterprise and missioncritical systems, aligning learning objectives with operational workflows and compliance requirements.
• Design and produce multiformat training materials, including slide decks, facilitator guides, participant workbooks, handson lab exercises, and SCORMcompliant elearning modules using common authoring tools.
• Facilitate engaging inperson workshops, virtual instructorled sessions, and webinars, applying adult learning theory and instructional design methodologies to support knowledge retention and onthejob performance.
• Administer the learning management system to enroll users, assign courses, track completions and certifications, and generate training metrics and dashboards for stakeholders in a government or highly regulated environment.
• Collaborate with technical and documentation teams to interpret system changes, releases, and new features, rapidly incorporating updates into training content, lab exercises, and job aids while maintaining version control.
• Develop and implement training evaluation strategies such as pre/postassessments, surveys, and performance analytics to measure effectiveness and identify curriculum improvements.
• Analyze training data and user performance trends to recommend refinements to delivery methods, course sequencing, and support materials that enhance user adoption and reduce support tickets.
• Apply current adult learning principles, human performance improvement concepts, and emerging training technologies (e.g., virtual classrooms, microlearning, simulations) to modernize learning solutions while supporting work that requires an active Secret clearance.
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Required Qualifications

• Bachelor’s degree in Education, Instructional Design, Human Resources, Information Technology, or a related field, or equivalent relevant experience.
• Typically 3–5 years of experience designing and delivering training in corporate or government environments, including blended learning programs for technology or systemfocused initiatives at the journeyman level.
• Demonstrated experience developing rolebased curricula and multiformat training materials for complex systems, including instructorled, virtual, and selfpaced elearning.
• Experience administering a learning management system to manage enrollments, assignments, completions, and training records in a regulated environment.
• Ability to obtain and maintain an active Secret security clearance and work as a U.S. citizen in a federal IT environment.
• Strong communication and facilitation skills with the ability to engage diverse user groups and translate technical concepts into accessible learning content.
• Position is remote but candidate must live within 50 miles of San Antonio

Preferred Qualifications

• Experience with common LMS platforms and elearning authoring tools (e.g., Articulate, Captivate, Storyline) used to develop SCORMcompliant content.
• Professional training or learning certification such as ATD, CPTD, or CTT+.
• Prior experience developing training for federal or defense programs that require a Secret clearance and strict compliance with information security practices.
• Experience using training analytics and dashboards to inform 
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