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What is it like to work at Dubai Holding?

Dubai Holding is a dynamic and forward-thinking organization that prioritizes innovation, collaboration, and excellence in all its endeavors. The company operates through a diverse range of businesses, including real estate, hospitality, and finance, with a strong focus on creating value for its stakeholders and contributing to the growth of Dubai's economy. Working at Dubai Holding offers opportunities for professional growth and development, with a chance to be part of a global network of talented individuals and contribute to shaping the future of the region.

What makes Dubai Holding an attractive place to work?

Dubai Holding is a prominent conglomerate with a diverse portfolio of businesses, positioning itself as a key player in the Middle East's economic landscape. The company offers a dynamic work environment that fosters innovation, collaboration, and stability, with opportunities for employees to work on high-profile projects and contribute to the growth of the region. Joining Dubai Holding can provide professionals with a platform to make a meaningful impact, drive business growth, and develop their skills in a fast-paced and rapidly evolving industry.
Infographic showing various job openings at Dubai Holding in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Guest Service Executive (Saudi National) - Front Office - Jumeirah Jabal Omar Hotel

Dubai Holding

Washington, DC • On-site

$18.50 - $22.75/hr

Full-time

Posted 21 days ago

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Guest Service Executive for Front Office Department to join Jumeirah Group. 

The main duties and responsibilities of this role:

  • Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.

  • Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.

  • Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.

  • Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.

  • Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.

  • Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

  • Fluency in written and spoken English.

  • Knowledge of front office.

  • Strong interpersonal skills.

  • Ability to work without direction Initiative.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Apply