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Job Title: Forsyth Families Strong Family Support Coordinator

Department: Strategic Impact and Innovation

Reports To: Director of Development & Community Engagement

Direct Reports: N/A

FLSA Status: Exempt, Full-Time

Effective Date: July 2026

SMART START OF FORSYTH COUNTY OVERVIEW

Smart Start of Forsyth County (SSFC) was founded in 1994. For more than 30 years, Smart Start of Forsyth County has supported the infrastructure of Forsyth County’s early care and education system. Smart Start’s budget of over $11 million includes funding from the federal government, the state of North Carolina, Forsyth County, the City of Winston-Salem, and private donations and grants. SSFC funds approximately 17 programs annually. Smart Start of Forsyth County (SSFC) has been a cornerstone of early childhood success, serving over 20,000 children and families annually. SSFC leads programs and partnerships that improve early education, strengthen families, and promote the health and well-being of young children. The organization works collaboratively with community partners to ensure every child enters school healthy and ready to learn.

POSITION SUMMARY

The Family Support Coordinator is an exempt, full-time position reporting to the Director of Development & Community Engagement, who serves as Project Director for Forsyth Families Strong (FFS) — a prevention-focused family support initiative funded by NCDHHS DSS. Per the FFS grant application, this position manages day-to-day operations, including recruitment, intake, scheduling, coordination with MALE and FEL, facilitation, attendance tracking, follow-up, and the distribution of concrete supports. The Family Support Coordinator receives oversight and staff supervision from the Project Director covering fidelity and compliance checklists, attendance patterns, participant feedback, professional accountability and professional development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead recruitment, intake, enrollment, and scheduling across all seven annual cohorts (approximately 12–14 families each).
• Coordinate with SSFC's MALE and FEL staff to co-facilitate Incredible Years® Preschool BASIC and Triple P Level 4 Group/Level 3 Primary Care sessions.
• Track attendance and maintain case notes and referral records per requirements.
• Conduct participant follow-up at 2–4 weeks and three months post-completion, and at six months when feasible.
• Screen families for basic needs and coordinate distribution of concrete support, connecting participants to housing, food, transportation, behavioral health, and other resources.
• Lead outreach and recruitment in target zip codes; build relationships with childcare providers, NC Pre-K, Head Start, DSS, health providers, and faith communities.
• Collaborate with the Data and Evaluation Director on data collection and quarterly reporting per requirements.
• Participate in consultation calls, groups, fidelity monitoring, and Incredible Years/Triple P certification activities.
• Support Parent Advisory Group meetings and participate in feedback processes.
• Receive weekly supervision from the Project Director covering fidelity checklists, attendance patterns, participant feedback, and professional development.
• Participate in monthly cross-departmental meetings reviewing program data and continuous quality improvement adjustments, joining quarterly sessions with parent representatives to share feedback.

QUALIFICATIONS & REQUIREMENTS

• Master of Social Work (MSW) or Counseling preferred; or Bachelor's degree in social work, human services, family studies, psychology, or a related field with a minimum of five (5) years of progressive experience in family support, parent education, case management, or community-based human services instead of the MSW.
• Experience working with families impacted by poverty, trauma, housing instability, domestic violence, or behavioral health challenges.
• Knowledge of trauma-informed practice, protective factors, and strength-based family engagement; familiarity with evidence-based parenting programs (Incredible Years, Triple P, or similar), DSS, and community referral networks.
• Strong organizational, documentation, and data management skills; proficient in Microsoft Office Suite and data entry/database systems; bilingual English/Spanish preferred.
• Ability to work flexible hours, including evenings/weekends; valid NC driver's license and reliable transportation, with ability to travel locally throughout Forsyth County.
• Primarily sedentary work with periodic standing, walking, and light lifting for group facilitation and outreach; visual acuity to operate a computer terminal and read extensively.

ADDITIONAL DUTIES

• Attend required meetings and trainings; adhere to all SSFC policies and procedures.
• Maintain and maximize use of organizational databases; conduct local travel to partner sites, outreach events, and required training.
• Support marketing of the NC Children’s Trust Fund and Kids First License Plates at program sites and community events.

EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS

• Bachelor’s degree in social work, human services, early childhood education, public health, family studies, psychology, nonprofit management, or a related field required; master’s degree preferred.
• Minimum of three (3) years of experience in program coordination, family support, parent education, case management, or community-based human services.
• Experience working with families with young children impacted by poverty, trauma, housing instability, domestic violence, or behavioral health challenges.
• Ability to work flexible hours, including some evenings and occasional weekends.
• Bilingual English/Spanish preferred.
• Valid North Carolina driver’s license.

PHYSICAL DEMANDS

• Must be able to perform primarily sedentary work with periodic standing, walking, and light lifting as needed for group facilitation and outreach activities.
• Must possess the visual acuity to operate a computer terminal and to read extensively.
• Must be able to move around the office and program sites and access computers from all angles and positions.
• Must have reliable transportation and a valid driver’s license; ability to travel locally throughout Forsyth County.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice.

I have read and understand the Program Manager, Forsyth Families Strong job description as described:

Smart Start of Forsyth County ensures that employment decisions are based on qualifications, merit, and business needs. Smart Start of Forsyth County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.