Dora Hospitality

Home2 Suites - Jackson, MI is an EEO Employer - M/F/Disability/Protected Veteran Status
Full job description
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently.
Duties

• Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
• Answer phone calls promptly, utilizing effective phone etiquette to address inquiries and provide information about hotel services.
• Assist guests with reservations, modifications, and cancellations while maintaining a high level of professionalism.
• Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Maintain knowledge of local attractions, dining options, and hotel amenities to provide recommendations to guests.
• Process payments and maintain accurate records of transactions in the hotel management system.

Experience

• Previous experience in hospitality management or front desk operations is preferred but not required.
• Familiarity with phone systems and hotel management software is an advantage.
• Bilingual or multilingual candidates are highly encouraged to apply, as this enhances our ability to serve diverse guests effectively.
• Strong interpersonal skills with a focus on guest services and customer satisfaction are essential.
• A background in hotel management or related fields will be considered an asset.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Pay: $14.50 per hour
Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person
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