3 Dnsfilter Administrative Assistant Jobs Hiring Near You

Job Summary:
PeopleWise Consulting is seeking a Service Team Lead to anchor their managed services support structure. This hands-on technical leadership role involves resolving client issues, managing escalations, and developing processes to enhance service delivery efficiency.
Responsibilities:
• Own L2/L3 escalations across the client base to assist with server, networking, Microsoft 365, Azure, and security stack
• Serve as the primary escalation point for frontline technicians and outsourced NOC/helpdesk partners
• Resolve complex technical issues with documented root cause analysis
• Maintain hands-on proficiency with all platforms in the MSP stack
• Help build, maintain, and enforce standard operating procedures, runbooks, and escalation playbooksIdentify systemic service delivery gaps through ticket trend analysis and act on them
• Drive adoption of documentation standards across the team (Hudu or equivalent)
• Own the onboarding checklist and quality gate for new client environments
• Working with the team to develop and implement automation and AI based runbooks to improve efficiency and heighten the client experience
• Mentor and develop frontline technicians via structured coaching, not just reactive feedback
• Collaborate with leadership on tooling decisions around RMM, PSA, documentation and security platform strategy
• Monitor open queues, SLA adherence, and resolution quality metrics; surface findings to leadership
• Participate in client escalation calls as the senior technical voice when needed
• Manage day-to-day performance of outsourced support partners to set expectations, review KPIs, and drive quality outcomes
• Conduct regular performance reviews and QBR-style sessions with vendor teams
• Identify and escalate gaps in outsourced delivery before they reach clients
Qualifications:
Required:
• 4+ years in a managed services environment with demonstrated L2/L3 technical depth
• Experience managing or coordinating teams such as NOC, offshore helpdesk, or vendor SOC
• Proven track record building or formalizing service delivery processes and documentation
• Proficiency with EDR/MDR platforms, particularly SentinelOne, CrowdStrike, or Huntress in a multi-tenant MSP deployment
• Proficiency with PSA platforms (HaloPSA, ConnectWise) and RMM tools (NinjaOne, Kaseya, Datto)
• Proficiency with Email Security (e.g. Checkpoint Avanan, Proofpoint) and DNS Security (e.g. DNSFilter, Cisco Umbrella) toolsets
• Proficiency with M365 and Azure environments, troubleshooting, standard setup, management of Exchange, Teams, Sharepoint, Intune and Entra ID
• Windows Server administration proficiency in Active Directory, Group Policy, DNS/DHCP, Remote Desktop Services
• Networking proficiency with TCP/IP, VLANs, routing, firewall management (Meraki, Fortinet, or similar)
• Virtualization understanding of VMware or Hyper-V at an administrative level
• Backup and DR experience with Datto, Veeam, or equivalent; validation and test restore discipline
Preferred:
• ITIL Foundations or equivalent service management framework exposure
• HaloPSA hands-on experience in service delivery, workflow configuration, asset management, reporting
• Background in building or improving onboarding and offboarding workflows for managed environments
• Experience with AI workflow automation platforms (e.g., Rewst, n8n, Make, Power Automate) and using AI to reduce manual operational work
• Experience with AI-native documentation or knowledge management platforms (e.g., Lexful.ai, IT Glue, Hudu)
Company:
PeopleWise Consulting provides HR foundation review, build, and advisory support for growing businesses. Founded in 2023, the company is headquartered in Prior Lake, USA, with a team of 2-10 employees. The company is currently Early Stage.