Divine Restoration

Position Overview

Blue Kangaroo Packoutz of Chesapeake/Norfolk is seeking a Contents Manager to oversee contents restoration operations including pack-outs, cleaning, storage, and pack-back services.

The Contents Manager leads field technicians, manages restoration projects, coordinates with homeowners and insurance adjusters, and ensures contents are handled with care, accuracy, and professionalism.

We restore more than belongings — we restore peace of mind.

Key Responsibilities

Operations Management

• Oversee pack-out, cleaning, storage, and pack-back operations

• Manage restoration technicians and daily job scheduling

• Ensure proper handling and protection of customer belongings

• Monitor job progress to ensure efficiency and quality standards

Inventory & Documentation

• Ensure accurate inventory and photo documentation of contents

• Maintain organized tracking of customer items in storage

• Review job documentation for insurance compliance

• Support Xactimate-based estimating and billing documentation

Customer & Adjuster Communication

• Communicate professionally with homeowners, adjusters, and contractors

• Provide job updates and coordinate timelines

• Resolve customer concerns and ensure satisfaction

Quality Control

• Ensure restoration standards are followed

• Verify pack-out accuracy and pack-back completion

• Implement process improvements for efficiency and accuracy

Team Leadership

• Train and mentor contents technicians

• Enforce safety protocols and company standards

• Promote a positive and accountable work culture

Qualifications

• Experience in restoration, contents handling, moving, or logistics management

• Leadership or supervisory experience preferred

• Strong organizational and problem-solving skills

• Excellent communication and customer service skills

• Ability to manage multiple projects simultaneously

• Valid driver's license

Experience with Xactimate or insurance restoration estimating is a plus.

Physical Requirements

• Ability to lift 50+ lbs

• Ability to work in restoration environments (fire, water, mold conditions)

• Ability to supervise field work and warehouse operations

Compensation & Benefits

• Competitive salary

• Performance-based bonuses

• Advancement opportunities

• Training and professional development

• Opportunity to grow within a rapidly expanding restoration company

Blue Kangaroo PACKOUTZ of Chesapeake is an independently owned and operated contents-restoration company serving homeowners, businesses, restoration contractors, insurers, and referral partners. We inventory, pack, transport, clean, restore, store, and return customer property after fire, water, smoke, mold, and other losses. We are locally owned, family owned, minority owned, and veteran owned, and led by a career military logistics professional. Our culture is built around dependability, service, trust, teamwork, disciplined systems, initiative, clear communication, results, and raising the standard.