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Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization

Medicine PCC Admin Ops

Job Summary

The Vanderbilt Health Executive Search Team is conducting a national search for an Ambulatory Director of Medical & Dermatology Specialties. The Ambulatory Director of Medical & Dermatology Specialties will provide overall leadership for multiple clinics by developing goals, monitoring key performance indicators, objectives, policies, and procedures. The Ambulatory Director of Medical & Dermatology Specialties will also supervise, coordinate, and evaluate departmental activities, assist in preparing operating and capital expenditure budgets, and perform personnel administration functions.

Shift

First Shift; Days

Role Accountabilities

• Develop goals and objectives for the department based on interpretation of institutional policy and goals.
• Plan to achieve goals or establish priorities based on process improvement enhancements, or opportunities identified in key performance indicators.
• Help department understand, share, and support the vision.
• Initiate changes in or develop new policies, procedures, and/or methods.
• Analyze long-range impact of decisions and plans.
• Ensure the most effective operations of the department through program development, process improvement, and coordination/integration of processes with other departments.
• Design, implement, evaluate, and market programs to maximize clinical outcomes, functional status, patient/customer satisfaction, and reimbursement.
• Standardize services, processes, resources, and practice to improve efficiency.
• Supervision to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice/consultation to staff regarding problems.
• Adjust work schedules or project priorities to meet emergencies or changing conditions.
• Participate in departmental and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc. Provide information for others (oral or written) to explain/clarify problems, issues, or requests.
• Participate in management meetings to keep top management informed of department problems and concerns.
• Analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed.
• Develop staffing plans to ensure developmental objectives are being met.
• Define and achieve financial targets in support of business goals of the institution.
• Assist in preparing an annual operating budget for a unit or department, including direct labor, material and supplies, services, equipment maintenance, and replacement. Manage direct expenditures within the budget.
• Assist in presenting and justifying a proposed budget (operating and capital expenditure) to any applicable management approval review committee.
• Evaluate organizational functions and structures to best determine the allocation and utilization of resources.
• Analyze and evaluate budget variance to determine cause.
• Prepare justification or develop alternatives for cost containment/reduction.
• Project future budgets based upon analysis of current operations.
• Create and exceed service standards utilizing key service dimensions and from knowledge of patient/customer expectations and best practice.
• Establish service standards for the department and determine if service standards are compatible with financial targets.
• Ensure that the service standards are met or exceeded by utilizing customer satisfaction, best practices, and market information to improve customer service and satisfaction.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides qualified, competent staff to meet patient needs.
• Provide leadership to promulgate the mission and the values of the institution to the department.
• Model behavior consistent with the mission, vision, and values of the enterprise through leading, coordinating projects, innovation, initiating improvement, and developing new programs.
• Demonstrate a leadership style that is facilitative and collaborative.
• Communicate between and across departments to maximize effectiveness, efficiently and information sharing.
• Ensures all Human Resource and VUMC policies and procedures are followed according to standards.
• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, and measurable performance standards.
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually).
• Identify, establish, and evaluate quality assurance standards, programs, and procedures within department.
• Establish and evaluate standards of performance to ensure safe, effective, and efficient operation of the department.
• Ensure that standards are met within area of responsibility to assure clinical enterprise accreditation/licensure.

Qualifications - External

• Bachelor's Degree and 7 years of experience

Preferred Qualifications

• Ambulatory practice management and medical infusion unit experience required.
• Experience leading leaders preferred.
• Patient Access process management experience preferred.
• Ambulatory financial management experience (e.g., budgeting, reporting, and analytics) preferred.
• Business development experience from inception through full operational launch preferred.
• Strong understanding of break-even analysis and the ability to develop sound business proposals preferred.
• Academic Medical Center experience preferred.
• Masters Degree in Health Care Administration or Business Administration preferred.

Core Accountabilities

• Organizational Impact: Implements strategies for a sub function with direct impact to the function results.
• Problem Solving/ Complexity of work: Resolves highly complex business issues that are often unprecedented that have immediate impact on own sub-function or entity and wider implications to the organization.
• Breadth of Knowledge: Applies expertise within professional/technical area and uses advanced business knowledge to develop objectives.
• Team Interaction: Leads a sub-function serving the organization at large or across one or more entity(s).

Core Capabilities

• Supporting Colleagues: Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others.
• Supporting Colleagues: Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations.
• Supporting Colleagues: Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues.
• Delivering Excellent Services: Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services.
• Delivering Excellent Services: Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas.
• Delivering Excellent Services: Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance.
• Ensuring High Quality: Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met.
• Ensuring High Quality: Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities.
• Ensuring High Quality: Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance.
• Managing Resources Effectively: Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles.
• Managing Resources Effectively: Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources.
• Managing Resources Effectively: Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities.
• Fostering Innovation: Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas.
• Fostering Innovation: Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies.
• Fostering Innovation: Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications

Responsibilities, Certifications, Experience Level, Education details as provided below.

Work Experience

Relevant Work Experience

Experience Level

7 years

Education

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.