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36 Directedlink Jobs Hiring Near You

Title: Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal ...

Youth Outreach Specialist

Los Angeles, CA · On-site

$20.50 - $22.25/hr

Title: Youth Outreach Advocate Employment Type: Non-Exempt Compensation Range: 20.00-22.25 Location: Los Angeles, CA Work Schedule: Full-Time, 40 hours per week Industry: Nonprofit Youth Services ...

Senior PPC Manager

Los Angeles, CA · On-site

$190K - $230K/yr

TITLE: Senior PPC Manager TYPE: Full-Time COMPENSATION RANGE: $190,000 - $230,000 LOCATION: Los Angeles, CA (Downtown Los Angeles) WORK SCHEDULE: Onsite - Monday to Friday INDUSTRY: Legal Services ...

Collections Specialist

Brea, CA · On-site

$75K - $80K/yr

Title: Collections Specialist Employment Type: Permanent Compensation Range: $75,000 to $80,000 Location: Brea, CA Work Schedule: Onsite Industry: HVAC services / mechanical services Company Overview ...

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Billing Supervisor

Irving, TX · Hybrid

$100K - $110K/yr

Title: Billing Supervisor Employment Type: Permanent Compensation Range: $100,000 - $110,000 + 10% bonus Location: Irving, TX Work Schedule: Hybrid Industry: HVAC Services Company Overview A national ...

Title: Tax Coordinator Location: Westwood, CA Pay: $35 - $43 p/h Industry: CPA/Business Management firm Temp to Perm Job Summary : This role will be responsible for assembling tax returns with all ...

AP Manager

Irving, TX · Hybrid

$62K - $86K/yr

Title: Vendor Master & Controls Manager Reports To: Director of Working Capital Location: Irving, Texas Work Schedule: M-F / Hybrid Company Overview The organization is a rapidly growing multi-entity ...

Paralegal Personal Injury

Irvine, CA · On-site

$75K - $110K/yr

Title: Paralegal - Personal Injury Litigation Employment Type: Full-time Compensation Range: $75,000 - $110,000 annually Location: Irvine, CA Work Schedule: Onsite Industry: Legal Services Company ...

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Infographic showing various job openings at Directedlink in the United States as of May 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 71% Physical, and 29% Hybrid job distribution.
Call Center Supervisor

Call Center Supervisor

DirectedLINK LLC

Los Angeles, CA

$80K - $100K/yr

Full-time, Other

Posted 22 hours ago


Job description

Title: Call Center Supervisor (Night Shift)

Employment Type: Full-time

Compensation Range: $80,000 - $100,000 annually

Location: Los Angeles, CA

Work Schedule: Onsite, Night Shift

Industry: Legal Services

Company Overview

This organization is a high-volume legal services provider supporting personal injury and employment-related matters through a centralized intake operation. The firm relies on structured call center processes, sales discipline, and client engagement excellence to drive case acquisition and service quality.

Position Summary

The Call Center Supervisor leads a night-shift intake team responsible for engaging potential clients and supporting case sign-ups. This role manages staffing, call quality, training, and performance while ensuring consistent client experience and operational coverage during extended hours.

Key Responsibilities

  • Lead and supervise a team of more than fifteen intake representatives
  • Create and manage work schedules to ensure adequate night and weekend coverage
  • Audit and monitor intake calls for quality, compliance, and conversion effectiveness
  • Assist intake representatives with client sign-ups as needed
  • Lead onboarding and training for new intake hires
  • Support client referral processes and intake procedures
  • Foster a positive, team-oriented onsite work environment
  • Work evenings, nights, weekends, and holidays as required

Required Qualifications

  • Ability to work evenings, nights, weekends, and holidays
  • Prior management or supervisory experience
  • Experience working in a call center environment
  • Bachelor’s degree in a relevant field
  • Experience managing or coaching entry-level workforce populations
  • Sales experience or sales-driven operational exposure
  • Strong communication and professional presence

Preferred Qualifications

  • Call center management experience
  • Experience working in a legal services environment
  • Familiarity with Salesforce or legal CRM platforms
  • Bilingual language proficiency