Direct Connections Recruiting

The Front Desk plays a vital role in managing the smooth operation of the front desk within a small team of 1-3 people. This position reports directly to the Department Head and primarily supports visitor management, communication, and administrative duties during weekday daytime hours, ensuring a welcoming and organized environment for both staff and visitors.

Responsibilities

• Greet and assist customers and visitors promptly and courteously
• Handle incoming phone calls and direct them appropriately
• Manage visitor check-ins and maintain visitor logs
• Perform accurate data entry for various administrative records
• Disseminate information to staff, visitors, and other stakeholders
• Receive, sort, and distribute mail and deliveries
• Monitor and reorder office supplies to maintain adequate stock
• Resolve routine issues or escalate as necessary
• Serve as a communication liaison between the front desk and other departments

Preferred Qualifications

• High school diploma or equivalent
• Strong customer service skills
• Proficient telephone etiquette
• Familiarity with Microsoft Office applications
• Excellent data entry skills
• Experience with scheduling and calendar management
• Effective communication skills
• Ability to multitask efficiently
• Strong problem-solving abilities
• Good time management skills