Digital Disclosure

We are hiring full-time IT technicians to deliver on-site support for passenger-processing and information-display systems at San Francisco International Airport. As part of an established airport technology team reporting to a shift supervisor, you'll keep mission-critical systems running for airlines, tenants, airport staff, and the traveling public.

Day to day, you'll provide hands-on support across the airport: diagnosing and resolving issues with workstations, printers, peripherals, switches, scanners, and cabling; imaging and configuring equipment and migrating user data; performing installs, moves, adds, changes, and disposals (IMACDs) along with remedial and preventative maintenance; and monitoring and responding to system and network alerts. You'll generate and manage tickets in ServiceNow, keep status current daily, communicate completion estimates to customers, and escalate complex issues with clear documentation. You'll also support Shared-Use Passenger Processing (PPS) and Information Display Systems (IDS) and take part in security audits.

You bring at least one year of service desk or comparable IT experience and a year of hands-on hardware knowledge, strong English communication skills, and the ability to work under minimal supervision while documenting thoroughly. Because this is an airport role, you'll need a valid driver's license, the ability to obtain SFO SIDA/FIS security clearance (and possibly a U.S. Customs Seal), and the physical ability to lift 50 lbs to counter height unassisted, 50–100 lbs to shoulder height assisted, and work comfortably in tight spaces.