Diesel Auto Power

Job Description 

The Diesel Performance Technical Support and Production Associate provides technical support, phone assistance, and diagnostic guidance to customers and dealers, while also contributing to in-house production tasks such as soldering, assembly, and programming of Quadzilla Power products. This role requires a combination of mechanical/electrical aptitude, product knowledge, and strong communication skills to ensure customers receive accurate support and high-quality products.

Key Responsibilities
Customer and Phone Support

• Provide phone and email assistance for product installation, setup, troubleshooting, and tuning questions.
• Guide customers through diagnostic steps for electronic modules, sensors, and diesel engine performance issues.
• Maintain professionalism and accuracy in all communications to uphold Quadzilla Power’s reputation for quality support.

Diagnostics and Troubleshooting

• Perform in-depth diagnostics on returned products to identify hardware, firmware, or installation issues.
• Document test results, root causes, and corrective actions for warranty and quality control purposes.
• Collaborate with engineering on recurring issues or product improvement opportunities.

Production and Assembly

• Assemble electronic kits, solder components, and perform basic wiring tasks according to production specifications.
• Program devices using proprietary tuning or calibration software.
• Conduct final quality checks to ensure all units meet performance and safety standards.
• Maintain an organized 5S workstation (Sort, Set in Order, Shine, Standardize, Sustain).

Sales and Product Guidance

• Assist customers in selecting the correct Quadzilla Power products for their specific diesel truck applications.
• Cross-sell compatible accessories, harnesses, or tuning solutions based on customer needs.
• Process sales transactions accurately and efficiently using internal systems.

Documentation and Team Collaboration

• Record customer interactions, diagnostic findings, and product configurations in CRM or ticketing systems.
• Communicate feedback to the production, engineering, and operations teams to improve product design and support efficiency.
• Contribute to continuous improvement efforts by identifying and eliminating process inefficiencies (e.g., DOWNTIME waste reduction).

Safety

• Follow all company safety policies when soldering, assembling, or handling electrical components.
• Use protective gear (e.g., safety glasses, gloves) as required.
• Immediately report any injuries or safety concerns to the Operations Manager.

Qualifications
Required

• High school diploma or equivalent.
• Strong understanding of automotive electronics and diesel performance systems.
• Basic experience with soldering, wiring, or electronic assembly.
• Excellent communication and troubleshooting skills, both written and verbal.
• Computer proficiency with CRM, email, and basic diagnostic or tuning software (training provided).
• Strong organizational skills and attention to detail.

Preferred (Bonus)

• Prior experience with diesel performance tuning, programming, or automotive diagnostics.
• Knowledge of a VP44 platform
• Hands-on experience assembling electronic kits or modules.
• Previous customer service or technical support experience in the automotive or electronics industry.
• Familiarity with Lean Six Sigma or continuous improvement principles.

Physical Requirements

• Ability to sit or stand for extended periods while performing computer or assembly work.
• Manual dexterity for handling small electronic components and soldering tools.
• Occasionally lift up to 50 lbs for handling parts or equipment.

Work Environment

• Combination of office, production, and light technical lab environments.
• Fast-paced, team-oriented setting focused on product quality and customer satisfaction.
• Exposure to mild noise, soldering fumes, and electronic testing equipment (proper PPE provided).
  

Compensation and Benefits

• Pay: $19 - $31 hourly rate. Actual starting wage will vary and is determined by factors including relevant experience, education, certifications, diesel/automotive knowledge, skills assessment, and internal equity. Provided ranges are estimates based on market data and do not guarantee any specific rate of pay. Paid biweekly every other Friday.
  Overtime: Eligible for 1.5x regular rate for hours over 40 per week.
• Paid Time Off (PTO): Accrue 1 hour per 20 hours worked (0.05 hours/hour); increases with tenure.
• Holidays: Paid company holidays including New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• Insurance: Health, dental, and life insurance available after a 60-day introductory period (30+ hours/week).
• Additional Leave: Bereavement, new child, and unpaid sick leave available per company policy.
• Worker’s Compensation & Unemployment: Fully funded by Quadzilla Power for eligible cases.

Employment Status
Non-Exempt, Regular Hourly Full-Time: Expected to work 72+ hours per pay period after a 60-day introductory period. Employment is at-will, terminable by employee or Quadzilla Power at any time.