Design Array Garage Door Store

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Garage Installer - Up to $20/hr Location: Raleigh, NC Pay: Up to $20/hour based on experience About ... Read and interpret design drawings * Use basic hand tools and hardware * Safely handle and ...

Garage Installer - Up to $20/hr Location: Raleigh, NC Pay: Up to $20/hour based on experience About ... Read and interpret design drawings * Use basic hand tools and hardware * Safely handle and ...

Garage Installer - Up to $20/hr Location: Raleigh, NC Pay: Up to $20/hour based on experience About ... Read and interpret design drawings * Use basic hand tools and hardware * Safely handle and ...

Strong knowledge of the garage door industry and its components is required. The ideal candidate ... Experience with CAD software such as SolidWorks, AutoCAD, or CATIA preferred. * Lean Manufacturing ...

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Representative, Tech Serv

Mount Hope, OH • On-site

Overhead Door Corporation
Manufacturing • 1 - 5K employees

Full-time

Medical, Dental, Life, Retirement

Re-posted 29 days ago


Overhead Door Corporation rating

6.8

Company rating: 6.8 out of 10

Based on 118 frontline employees who took The Breakroom Quiz


Job description

Overview 
Provides technical support to customers, field technicians, and employees who are diagnosing, troubleshooting and repairing Garage door access systems.    Provides detailed support on shipped or installed products, including malfunctioning or failed components, configuration systems errors, installations. Technical support will also provide support for complex applications being investigated by Customers. 
•    Work with customers/employees to investigate customer issues, identify solutions, advise customer, and providing resolution
•    Provide support to customer/users where the product is highly technical and sophisticated in nature.
•    Analyze issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with installed garage door access systems.
•    Assists in the successful resolution of service escalations.
•    Reports design, reliability and maintenance, and production problems to Quality, design engineering, production, and systems (IT) support.
•    May be involved in customer installations and/or training.
•    Logging and keeping records of customer/employee queries
•    Analyzing call logs so you can identify like/similar field issues for common solutions
•    Updating self-help documents so customers/employees (CCR’s) can resolve problems themselves
•    Working with customers, field Sales, and Engineering in support of customer visits, as required, for more complex issues Essential Skills 
•    A strong technical background with the ability to explain complex information in simple, clear terms to Customers and other employees.
•    An ability to assess each customer specific field issue by accessing records including but not limited to (Original sales records, production work orders, systems generated Bills of materials, engineering drawings, product literature , warranty documents, vendor documents, etc.).
•    Interpret and edit routine to complex distributor orders 
•    Ability to make judgment calls when required to resolve field issues or make recommendations
•    Ability to read and understand cut bills and simple to complex shop and engineering and Architectural drawings.
•    Excellent working knowledge of computer systems in including CAD/Solid Works and excel as well as the ability to create PDF Files for external dissemination.    
•    Ability to manage argumentative callers and convert conversation into a positive experience  
•    Good analytical and problematic solving skills 
•    Understanding of garage door design, configuration, and installation requirements a plus. 
•    Good interpersonal and customer care skills
•    Good accurate records keeping
•    Ability to travel as needed to troubleshoot field issues (estimated 15% travel)
Qualifications
Preferred BS in a technical application such as Mechanical Engineering or Associates Degree or Technical training institution.
High School Diploma

Company Description

The Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities.

Overhead Door Corporation is a leading manufacturer of doors and openers for residential, commercial, industrial and transportation applications. Our corporate headquarters is located in Lewisville, Texas.

Overhead Door Corporation has five divisions: Access Systems Division (ASD), which features the Overhead Door and Wayne Dalton garage door brands; The Genie Company, manufacturer of remote-controlled garage door opening systems; Horton Automatics, a manufacturer of automatic entrance systems; TODCO, the largest producer of truck doors for the transportation industry and Installed Services Division (ISD) which features two service and install brands: Creative Door Services in Western Canada and NationServe in the United States.

What does Overhead Door have to offer?
At The Overhead Door Corporation, we recognize people as the core of our strength. That’s why we provide a comprehensive benefits package to our employees, including medical, dental and life insurance. Employees also enjoy the freedom of optional benefits suited to their needs and lifestyles, so they take home benefits that are customized for them.
• Health and Dental – 2 options
• 401K Match
• Profit Sharing
• Company Paid Life and Disability
• Education Assistance
• Employee Purchase Program

Overhead Door Corporation is proud to be an Equal Employment Opportunity/Affirmative Action employer of talented people who make things happen - a powerful and diverse team that includes women, minorities, individuals with disabilities, and covered veterans.


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