Salary: $21-$24 per hour plus commissions
The Sales Development Associate plays a key role in supporting the Derive Sales Team (DST) by managing order processing, customer support, and cross-departmental coordination. This position requiresstrong communicationskills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and proactive with a genuine desire to provide excellent service to a wide variety of customer types and a willingness to develop deep product knowledge acrossDerivesbrand portfolio.
KEY RESPONSIBILITIES
Sales & AdministrativeSupport ~40%
- Assist the DST with day-to-day administrative tasks and sales tools
- Support outbound calls to customers and dealers as needed
- Prepare quotes, follow-ups, and general sales correspondence
- Helpmaintaincustomer records, CRM data, and sales documentation
- Support cross-selling efforts acrossDerivesproduct portfolio to help the team meet monthly quota goals
- Answer incoming phone calls and route appropriately
- Maintain organized records and documentation
- Support internal communication between departments
- Assistwith data entry and tracking of sales activities
Order Management & PaymentProcessing ~30%
- Enter customer orders accurately and efficiently into Odoo (ERP system)
- Review, adjust, and correct orders as needed to ensure accuracy
- Coordinate with internal departments to resolve order discrepancies
- Monitor order status and providetimelyupdates to customers and team members
- Process customer credit card and ACH paymentsin accordance withcompany procedures
- Coordinate with accounting and web team as necessary
- Assistwith resolving payment-related issues or discrepancies
Customer & TechnicalSupport ~30%
- Respond to customer inquiries via Freshdesk, chat, email, and phone
- Assign dealers and warehouses to the correct representative, or sellproductdirectly to retail customers
- Providetimely, professional, and solution-orientedassistance
- Build strong relationships with customers, account managers, and tech support
- Address order concerns, product questions, and account inquiries
- Assistwith tuner unlock processes and related support tasks (proprietary product activation workflow)
- Ensure proper documentation and tracking of technical requests
- Complete Sales Operations tasks as assigned (RMAs, pricing updates, reporting, etc.)
- Work with internal teams to ensuretimelycompletion of services
MEASURES OF SUCCESS
- Develops full working knowledge of Derive product lines and sales strategies within first90 days
- Contributes to the DST hitting monthly quota goals throughaccurateorder management and cross-selling support
- Consistently receives positive feedback from team members and customers
- Maintains a high standard of order accuracy and low error rate
- Handles inquiries with professionalism and resolves issues with minimal escalation
REQUIREMENTS
MinimumRequirements
- 12 years of customer service, inside sales, or office/administrative experience
- Strong verbal and written communication skills
- Inbound and outbound phone experience with excellent listening skills
- Ability to work independently and as part of a team
- Highly organized, self-motivated, and detail-oriented
Preferred Qualifications
- Experience with Microsoft Office products (Word, Excel, Outlook)
- Experience with CRM or ERP systems (Odoo experience a plus)
- Familiarity with automotive orheavy dutyaftermarket products
- Experience using helpdesk platforms such as Freshdesk
KEY COMPETENCIES
- Customer-focused mindset with a drive to deliver outstanding service
- Strong problem-solving skills and ability to manage competing priorities
- High attention to detail, particularly in order and payment processing
- Eagerness to learn product knowledge and take on new responsibilities
- Team player with a positive attitude and professional demeanor
- Ability to handle sensitive information with confidentiality
- Motivation and accountability in a self-managed environment
