Daxtech It Solutions

Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.

We're looking for a dedicated and detail-oriented Computer Technician to join our team. You're a great candidate if you thrive on solving technical issues, enjoy working with clients, and take pride in providing efficient and effective support. You value doing what you say and have a proactive, can-do attitude. You're not afraid of challenges and enjoy working as part of a close-knit team. At Daxtech, you'll be supported in growing your skills and contributing to a dynamic, professional, and rewarding environment. If this sounds like you, Daxtech may be a great fit!

In this role you'll find yourself doing these tasks:

• Assist with the Triage Board to ensure new tickets are processed and assigned efficiently.
• Answer client phone calls and emails as needed.
• Install, upgrade, or remove hardware both onsite and on the bench.
• Ensure the bench is clean and fully stocked.
• Keep the recycling and system retirement area clean and organized.
• Perform basic backup and antivirus (AV) management.
• Conduct basic endpoint maintenance checks.
• Set up new user profiles and computers.
• Document processes and updates in tickets or Daxtech's information repository.
• Troubleshoot common client issues, such as:
  • Password resets.
  • Outlook/phone mailbox setup.
  • Local app and profile troubleshooting.
  • Slow computer reviews.
  • Junk filter configurations (whitelisting and releasing false positives).
  • Basic printer troubleshooting.
• Provide onsite support to resolve issues, including:
  • New workstation deployments.
  • Connectivity issues.
  • Desk setups and cleanups.
  • Small network device installations.
  • Remote hands assistance for other technicians.

We Offer:

• Competitive pay.
• Full benefits (Medical, Dental, and Vision).
• Minimum 3 weeks/year paid vacation after the first year.
• Communications and vehicle allowance.
• Education reimbursement.
• Company events & social hours.
• Free on-site parking at the Victoria Office

Must Have:

• Professional experience and personal experience with computers and troubleshooting is necessary.
• A strong understanding of basic troubleshooting and customer service skills.
• A passion for problem-solving and a drive to grow professionally.