Datasmart

Job Summary: This position is responsible for assisting customers and builders with service or hardware issues. Creates tickets and schedules jobs for technicians for the following day.

Responsibilities:

·         Answer incoming homeowner and builder calls.

·         Monitor and maintain vendor scheduling portals.

·         Organize and schedule technicians for the following day’s business.

·         Enter technician's time in and out into internal software.

·         Creating service tickets.

·         Verifying purchase orders. Completes all paperwork necessary so jobs can be billed.

·         Check department e-mail box and follow up, if necessary.

·         Organize and file all documents on a daily basis.

Experience and Skill Requirements:

·         Ability to provide great customer service and problem solve customer concerns.

·         Scheduling experience preferred.

·         Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.

·         Ability to perform duties with a high degree of accuracy with a strong focus on quality while meeting all deadlines given.

·         Good interpersonal communication and organizational skills.

·         Knowledge of audio equipment a plus.

Education:

High school diploma or equivalent

Schedule:

Monday – Friday 8:00 a.m. to 5:00 p.m.

Who is Datasmart/Duncan Security?

Datasmart/Duncan Security, LLC is a provider of new home structured wiring, security, and custom audio/video systems with new home builders in the greater Houston area. Duncan Security is an established security alarm company and has been a leading provider of security alarm monitoring services for 25+ years. We have earned the opportunity to work for the largest national home builders serving the local Houston market. Duncan Security offers affordable and easy-to-use interactive services enabling customers to access/control their home lighting, cameras and/or alarm system remotely through a smart phone or other device. www.datasmartllc.com.