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Datanet I

3 jobs near Columbus, OH

Datanet-I

Help Desk / IT Support Analyst

Boulder, CO · On-site

$55 - $75/hr

Location: Boulder, CO -- 4949 Pearl East Circle, Suite 100 Schedule: Monday-Friday, 9:00 AM-5:00 PM Work Arrangement: 100% onsite, 5 days/week Position Overview We are seeking an Help Desk/ IT ...

New

Help Desk / IT Support Analyst

Datanet-I

Boulder, CO • On-site

$55 - $75/hr

Other

Posted 3 days ago

New

Job description

Location: Boulder, CO — 4949 Pearl East Circle, Suite 100

Schedule: Monday–Friday, 9:00 AM–5:00 PM

Work Arrangement: 100% onsite, 5 days/week

Position Overview

We are seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a biopharmaceutical environment . This role will primarily focus on desktop, application, Microsoft 365, and mobile device support, with some exposure to laboratory and IT infrastructure systems.

Key Responsibilities
  • Provide desk-side and end-user support for hardware, software, network, VoIP, and mobile devices.
  • Troubleshoot and support Microsoft 365, Exchange Online, Active Directory, Azure, and Windows environments.
  • Configure and troubleshoot company-owned iOS/mobile devices and enterprise applications.
  • Manage incidents and service requests through an ITSM/ticketing system , meeting SLAs.
  • Support conference room AV equipment, printers, desktop imaging, application deployment, and hardware installations.
  • Assist with IT projects, application implementations, equipment decommissioning, and process improvements.
  • Create and maintain IT documentation and knowledge-base materials.
  • Work with internal IT teams and external vendors to resolve issues and implement solutions.
  • Provide training and mentoring to end users and new helpdesk technicians.
  • Participate in an occasional weekend on-call rotation.
Required Qualifications
  • 3+ years of relevant IT/application support experience.
  • Strong PC/desktop and mobile device support experience.
  • Strong Microsoft 365 support and troubleshooting skills.
  • Experience with Active Directory, Azure, Exchange Online, and Windows .
  • Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment strongly preferred.
  • Excellent troubleshooting, communication, customer service, and problem-solving skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.

Preferred: Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, software deployment tools, and basic TCP/IP, DNS, DHCP, VPN, and networking

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