Darling Psychology Pc

Role 1: New Patient Intake Coordinator

Responsibilities:

• Answer incoming calls from new patients and provide information about services
• Explain treatment structure, costs, and general EDD-related questions
• Guide prospective patients through the intake process
• Schedule initial appointments and ensure accurate data entry
• Communicate clearly and professionally while maintaining appropriate boundaries
• Maintain confidentiality and adhere to HIPAA regulation

Role 2: Front Office Scheduling Coordinator

Responsibilities:

• Manage appointment scheduling for existing patients across multiple providers
• Coordinate rescheduling, cancellations, and follow-up appointments
• Maintain accurate and up-to-date scheduling records in the EHR
• Ensure continuity and consistency within structured scheduling workflows
• Communicate with patients in a clear, professional, and efficient manner
• Maintain confidentiality and adhere to HIPAA regulations

Requirements Across Positions:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to work independently in a fully remote environment
• Basic computer proficiency and ability to learn scheduling/EHR systems
• Reliable high-speed internet connection
• Availability to work assigned shifts

Key Traits for Success:

• Comfortable working within structured systems and standardized workflows
• Able to manage high call and scheduling volume with consistency
• Professional, direct, and efficient communication style
• Strong reliability and follow-through

Darling Psychology is a California-based psychology practice focused on providing high-quality, evidence-based mental health care to adults via telehealth. Our clinicians treat a wide range of concerns, including anxiety, depression, trauma, grief and loss, and occupational stress.

The practice operates with structured clinical and administrative systems designed to support effective care delivery and reduce administrative burden. We utilize a comprehensive HIPAA-compliant EHR and standardized workflows to ensure consistency, professionalism, and compliance.

Darling Psychology maintains a culture grounded in ethical practice, clinical rigor, and respect for clinician autonomy, serving adult clients throughout California in a modern, professionally managed telehealth setting.

Our front office team serves as the gateway to care, helping clients navigate the intake process with clarity and professionalism while ensuring they are appropriately matched and supported from the very first interaction.