Dalstrong

Remote Customer Service Representative

We are a large international kitchen knife and cookware e-commerce company based in Canada but with a team that is distributed around the world. We sell through many channels including Amazon, Shopify & Walmart.

Job Description

At Dalstrong we're hiring for an all-star REMOTE Customer Service Specialist to join our remote team! Whether you're a hobbyist or a pro, our aim is to enhance the experience of our clients' culinary creations.

This is a full-time position with flexible hours and you will be reporting to the Director of Customer Service. If you're a detail-oriented, organized and self-motivated Customer Service Specialist located in the Americas Region, we'd love to hear from you!

What You'll Do!

• You will assist customers about product inquiries/concerns.
• You will make sure that customers are delighted and satisfied with their customer service interaction.
• You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

Qualifications

Who You Are (Requirements)

• Fully fluent in English.
• Proven experience with Achieving Customer Service Excellence
• Experience working with Amazon within a customer service capacity
• Hard-working, resourceful, self-motivated, detailed, and responsible
• Passionate about helping others and the company succeed
• Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
• Knowledgeable in MS Office, Google Sheets, Project Management tools
• Experience using Freshdesk (or similar) is a plus.
• Willingness to work for a single employer exclusively
• Capacity to work additional hours if needed

Additional Information

What's in it for YOU?

• Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture
• Free premium culinary products from our company