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Daikin Applied isseeking a ServiceBusinessAnalystIIwho uses professional concepts as well as company policies and procedures to solve a wide range of complex problems in creative and practical ways through a broad application of principles, theories, and concepts.This person willsupport the various aspects of our remote service officesacross North America.This roleis responsible fora wide range of functions that include communication, problem-solving, salesforce.com,trainingand process improvements. The salesforce.com experience is intended to be a superuser working closely with service, not a technical salesforce.com administrator.Come bea part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN, Hybrid (Local candidates only)

What you will do:

• Provide trainingonSalesforce and Contract Lifecycle Management (CLM) best practices and support for the field service offices

• Develop Salesforce Reports and Dashboards

• Supports Contract Lifecyle Management (CLM) workflows and template updates

• Participates in the development of training materials,facilitatestrainings,andsupportschangemanagementinitiativesrelating to the service channel

• Provides subject matterexpertisefor business customers and technical resources. Establishes awareness of business process and technology solution best practicesfor the Service Sales Process

• Gathers and supportsbusiness requirementsfor enhancements and changerequestfor Service

• Participates in engaging with the business customers on business processes and practices associated withthe Service Sales ProcessleveragingSalesforce.com,Salesforce Configure Price Quote (CPQ),Contract Lifecycle Management (CLM)

• Participate in collection and analysis of data and information from business users to understand how systems can solve business problems andidentifiesopportunities for process improvement

• Participates in the production and review (from content to final draft) of user guides, training classes, and other end-user documentation for applications and processes

• Understands how torepresentbusiness processes, engaging customers appropriately in testing activitiesandleadtraining activities driving change management

• Forges a network of beneficial relationships with all levels withintheorganization and customersin the Servicechannelestablishingmutual trust.Initiates and develops working relationships with internal groups

• Receives,solicits, and interprets information andfacilitatescommunication atappropriate levelswithinServiceandinternal teamsengaging in the preparation of documentation,presentations,andparticipatingin meetings

• Demonstrates fundamental skills of facilitation, influence, negotiation, mediation in discussionsin order toachieve business goals andobjectives

• Acquiresfundamental skills for managing conflict to move discussions about tradeoffs towards resolution and decision

• Understands key businessobjectivesand processes ofService Sales, specifically how thoseobjectivesrelate to the business' problems and needs, theirtoolsand systems

• Understands "customer context",which consists of business processesand systemtools which support customer needsin the Service Sales Process

• Interact with third parties including application service providers and partners

• Other duties as assigned

• 35% travel requirement for this role

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor's degree from a four-year college or university

• 5+ years of professional experience supporting a sales and service environment

• Familiarity with Microsoft Office 365, especially Word, PowerPoint, Excel,Visioand Project

• Excellent written and verbal communication skills

• Salesforce.com experience-Reports, dashboards, and intricate knowledge of how the platform can be utilized

• Contract Lifecycle Management Experience

• Work visa sponsorship is not available for this position

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance

• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions

• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

• Short term and long-term disability

• 3 weeks of paid time off for new employees + 11 company paid holidays

• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual

• Paid sick time in accordance of the federal, state and local law

• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from$73,300k - $120,700k in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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