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Da Vien - Store Manager

About Our Company:

At Da Vien Coffee, we are passionate about bringing the richness of Vietnamese coffee to the world while delivering exceptional experiences beyond the cup. Rooted in tradition, our high-quality coffee beans are handpicked from our hometown farms, offering an authentic rich bold coffee. We are looking for Fun, Energetic, and Hardworking Team Members to join our Da Vien Coffee Chain.

Position Summary:

In this role, the Store Manager will be responsible for on-the-floor management while maintaining administrative responsibilities. The ideal candidate will have a passion for coffee & tea, strong leadership skills, and ensuring exceptional customer service. This position regularly demands 40 hours per week including variable hours (early mornings, evenings, weekends, and/or holidays.)

Responsibilities:

• Managing day-to-day operations of the store including opening and closing procedures.
• Hiring, training, and supervising team members and act as a point of contact
• Maintaining inventory levels and ordering supplies as needed
• Monitoring financial performance, analyzing sales reports, and implementing strategies to achieve sales targets
• Regularly assess the store environment and business metrics to identify challenges, create action plans, and drive success
• Deliver outstanding customer experience, as well as a similar environment for the in-house team
• Create and adjust staff schedules to meet location needs
• Attend upper management meetings and conduct store management meetings
• Coach and support team members, monitor and recognize employee behavior to promote personal growth and career development
• Maintain and be able to troubleshoot short and long-term problems for the store
• Ensuring compliance with health and safety guidelines
• Daily planning/assign tasks for BOH & FOH staffs
• Must be able to work at any location in the assigned district or county
• Protect employees and customers by providing safe and clean store environment.
• Conduct performance evaluations and provide constructive feedback.
• Enhance efficiency, and solve problems to optimize staffing, operations, and store profitability.

What we expect from you

• Effectively lead and delegate a team during scheduled shifts
• Strong interpersonal skills and ability to communicate effectively
• Proactive and independent with the ability to take initiative
• Strong organizational skills, with the ability to prioritize multiple conflicting assignments
• You are reliable and flexible with scheduling based on store needs
• You are quality-minded with keen attention to detail
• High stress tolerance -- thrives in a high-pressure environment
• Computer Skills, SharePoint, Microsoft Office 365.

Physical Requirements

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.
• Requires the ability to lift 15-45 pounds

Job Type: Full-time / 40 hrs. per week

Schedule Requirement:

• 8 hours shift
• Day & Evening shift
• Weekend availability
• Able to work Holidays
• Maximum 40hrs per week
• May require occasional overtime hours with approval
• Managers are responsible for on-the-floor management while maintaining administrative responsibilities

Education:

• Bachelor's degree (Preferred, but will accept Associate's degree with Certifications)

License/Certification:

• Food Handling Manager Card (Preferred)

Work Location:

• One Site

Benefits:

• PTO is accrued from your first day (Full Time Only)
• Medical Benefits / 401K (Full Time Only)
• Monthly bonus based on performance/ store sale
• Employee discount
• Opportunities for advancement
• Complimentary drinks
• Team bonding/Company holiday events
• Paid training
• Holiday Pay (Full Time Only)

Compensation:

• Range $27.50 to $30 (+Negotiable) / plus tips / bonus
• Sick Pay / 40 hrs. per year
• Referral bonus program