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22 Dumac Jobs Hiring Near You

DUMAC

Customer Success Engineer

East Syracuse, NY · On-site

This position combines customer success, technical consulting, account management, and customer advocacy responsibilities to ensure customers realize maximum value from DUMAC's products, services ...

DUMAC

Sales, Inside Account Manager

Liverpool, NY · On-site

Occasionally working with the Technical Account Representatives, technicians, supplier partners, engineers, and other DUMAC resources, the Inside Sales Account Manager is to offer product knowledge ...

DUMAC

Field Service Technician I - Edmond, OK

Edmond, OK · On-site

$16.50 - $19.50/hr

This position will also be responsible for maintaining the DUMAC vehicle and local inventory levels. Additionally, this position requires after hours and weekend work flexibility. This position ...

DUMAC

Software QA Analyst

Liverpool, NY · On-site

$89K - $110K/yr

EEO Statement DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive ...

Duke University

Quantitative Associate

Durham, NC · On-site

$125K - $140K/yr

DUMAC is the investment office that manages a multi-billion dollar global portfolio on behalf of Duke University and other pools of capital. Our mission is to provide critical financial support to ...

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Infographic showing various job openings at Dumac in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Success Engineer

DUMAC

East Syracuse, NY • On-site

Full-time

Retirement, PTO

Posted 6 days ago

Job description

Who You Are
The Customer Success Engineer is responsible for providing ongoing support, strategic guidance, and technical expertise to customers while creating a positive customer experience and serving as the liaison between customers and internal teams.
The Customer Success Engineer focuses on developing long-term customer relationships, increasing customer satisfaction, maximizing solution adoption, minimizing customer churn, and identifying opportunities for account growth. This position combines customer success, technical consulting, account management, and customer advocacy responsibilities to ensure customers realize maximum value from DUMAC's products, services, and technology solutions.
What You'll Do
Serve as the primary post-implementation customer relationship owner for assigned accounts
Support customers transitioning from the sales and implementation cycle into ongoing operations
Develop and maintain strong working relationships with customer stakeholders, operational leaders, and executive sponsors
Conduct regular customer meetings, business reviews, and strategic planning sessions
Assist customers with setting up, navigating, optimizing, and expanding utilization of DUMAC solutions and services
Promote the value of DUMAC products, software solutions, managed services, professional services, and strategic offerings
Monitor customer health, satisfaction, adoption metrics, and account activity
Create and maintain customer success plans that support customer business goals and technology roadmaps
Expand revenue potential through cross-selling and upselling of DUMAC products and services
Assist with customer retention initiatives, contract renewals, and account growth planning
Create and distribute training courses, educational materials, and customer enablement resources
Respond to complex technical and operational issues generated by enterprise and strategic customers
Coordinate customer escalations and resolution efforts with internal teams
Provide feedback regarding product performance, enhancement requests, and market trends
Maintain technical competency in DUMAC products and partner technologies
What You Bring to the Team
Customer Retention Rate
Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Customer Health Score
Quarterly Business Reviews Completed
Expansion Revenue
Referenceable Customer Growth
Preferred Qualifications
Bachelor's degree, Associate degree, or equivalent experience in a related field
Five (5) or more years of experience in Customer Success, Account Management, Technical Account Management, Professional Services, or related customer-facing roles
Excellent written, verbal, presentation, and interpersonal communication skills
Demonstrated ability to build trusted customer relationships and manage strategic accounts
Strong organizational and project management skills
Strong technical aptitude and ability to understand software, infrastructure, and integrated technology solutions
Proficiency in Microsoft Office programs including Outlook, Word, Excel, and PowerPoint
Experience utilizing CRM and customer management platforms
Desired/Preferred Qualifications
Strong knowledge of Point of Sale technology with experience supporting related retail technology solutions
Experience supporting grocery, convenience store, petroleum, restaurant, or retail technology customers
Excellent problem-solving and analytical skills
Experience conducting Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
Experience within SaaS, Managed Services, Technology Services, or Retail Technology organization
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
  • Must be able to sit for prolong periods of time
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activitiesthat the employee is expected to perform as determined and directed by DUMAC.
Compensation
Base pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other elements in addition to a full range of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If hired, employees will be in an "at-will" position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department performance, and market factors.
EEO Statement
DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, parental status, genetic information, political affiliation, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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