DLC Hospitality Group

Job Title: Front Desk & Lounge Attendant
Reports To: General Manager / Front Office Manager
Position Type: Full-Time or Part-Time

Position Summary

Dual-role hospitality professional managing front desk operations and lounge services. Welcomes guests, manages reservations, mixes drinks, and ensures an exceptional guest experience.

Front Desk Responsibilities

• Check guests in and out efficiently.
• Manage reservations via the property management system.
• Process payments, cash handling, and billing accurately.
• Answer phone calls and route inquiries properly.
• Resolve guest complaints with a positive attitude.
• Provide local recommendations and directions to guests.
• Maintain a clean, welcoming lobby area.

Bar & Lounge Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages.
• Take food orders and serve lounge menu items.
• Verify legal drinking age for all customers.
• Ring up lounge sales accurately in the POS system.
• Clean bar counters, glasses, utensils, and seating areas.
• Restock bar inventory, ice, and lounge supplies daily.
• Follow all local and state liquor laws strictly.

Qualifications

• High school diploma or equivalent required.
• Previous hospitality or bartending experience preferred.
• Strong communication and multitasking skills.
• Proficient with computers and point-of-sale systems.
• Must meet state minimum age requirements to serve alcohol.
• Required state alcohol server certification (or willingness to obtain).
• Ability to stand for long periods.
• Capacity to lift up to 30 pounds.
• Flexible schedule including nights, weekends, and holidays.