You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.
The Role
As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.
What You Will Be Doing
โข Assist in supervising front desk staff and daily operations
โข Support check ins, check outs, reservations, and guest inquiries
โข Provide coaching and training to team members
โข Handle guest concerns and resolve service issues professionally
โข Ensure front desk procedures and brand standards are followed
โข Maintain accurate records, logs, and shift information
โข Communicate important updates to management and other departments
โข Assist with cashiering, billing, and basic audit tasks
Why You Will Love It Here
โข A positive and team-oriented environment
โข Opportunities for growth in front office and hotel leadership
โข A role where you help shape the guest experience
Ready to Join the Team
If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.
Apply now.
EOE
What Makes You You
โข Previous front desk or hospitality experience required
โข Strong customer service and communication skills
โข Ability to lead, coach, and support a team
โข Calm, professional, and dependable
โข Strong problem solving and multitasking abilities
โข Comfortable with computers and hotel systems
Flexible to work any shifts including holidays and weekend