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Job Summary
This job is in the Delivery family (Department), which includes positions the duties of which are to administer, supervise, or perform work involving the planning, directing, or operating of transportation equipment and service, including positions involving responsibility for driving, loading, and coordinating delivery.
Physical Requirements
Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse), Stoop, kneel, crouch, or Crawl(Position self(to), Move), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Pushing or Pulling, Reaching, Repetitive Motion
Function in the Job
Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Job Function
• Responsible for managing all aspects of day-to-day delivery operations.
• Responsible for overall problem resolution for issues that occur during the loading or delivery of material.
• Serves as a liaison between production and delivery to ensure delivery schedules are met.
• Oversees all aspects of compliance with company safety procedures pertaining to delivery.
• Oversees all aspects of compliance with all government and traffic regulations including heavy weight permits, vehicle registration, and safety alert investigations.
• Communicates and implements required process changes due to new or changing regulations.
• Serves as an escalation point for complaints regarding lost or damaged material to determine responsibility.
• Manages required response to basic traffic incidents (non-Rapid Response incidents).
• Recommends and implements changes in use of equipment to increase efficiency.
• Communicates with customers ensuring overall customer needs are met.
• Leads, coaches, and mentors a team of delivery staff while managing resource allocation and staffing.
• Drives the development of delivery operations goals, objectives, and systems, and recommend necessary changes.
• Identifies and implements measures to improve delivery methods and equipment performance as well as new approaches, policies, and procedures to effect continual improvements in efficiency of delivery operations.
• Develops and promotes feedback mechanisms to influence the continuous improvement and cost effectiveness of delivery services and processes.
• Responsible for adhering to safety processes and protocols.
• All other duties and responsibilities assigned by management.
Required Skills
• 1-5 years of management experience or any equivalent combination of education and relevant delivery experience that provides the required knowledge, skills, and abilities required.
• High School / GED required.
• Broad understanding of concepts and principles pertinent to delivery and/or warehouse operations required.
• Advanced knowledge of laws and government regulations and/or agency rules pertaining to interstate transportation required.
• Ability to multi-task, prioritize, and manage time effectively required.
• Ability to plan work and establish clear directions to set objectives and distribute workload for staff required.
• Ability to effectively supervise, delegate, and coach staff required.
• Ability to set clear expectations, follow through, and ensure expectations / accountabilities are met required.
• Excellent oral and written communication skills required.
• Strong analytical and problem-solving skills required.
• Ability to make sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.
• Ability to initiate and maintain cooperative relationships with co-workers as well as internal/external customers required.
EEO Statement
Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN