D Ploy

9 jobs near Columbus, OH

IT Onsite Support (Cambridge, English)

Cambridge, MA · On-site

$23.50 - $32.25/hr

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States. We are ...

IT Onsite Support (Cambridge, English)

Cambridge, MA · On-site

$23.50 - $32.25/hr

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States. We are ...

... challenges, we'd love to hear from you. How you'll make an impact: Market Development ... Represent d'ploy at industry events, trade associations, and networking functions. * Maintain a ...

... challenges, we'd love to hear from you. How you'll make an impact: Market Development ... Represent d'ploy at industry events, trade associations, and networking functions. * Maintain a ...

IT Onsite Support (Cambridge, English)

D-ploy

Cambridge, MA • On-site

Full-time

Re-posted 23 days ago


Job description

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.

We are proud to deliver outstanding, innovative services to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our clients' IT productivity and contribute to their success and corporate values.

We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Cambridge, MA, United States and become part of a dynamically growing, international organization.

Join IT!

Responsibilities

  • First- and second-level support for internal users
  • Analysis, prioritization, and sustainable resolution of IT incidents and service requests
  • Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
  • Setup, configuration, and maintenance of workstations (hardware and software)
  • Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
  • Installation, configuration, and maintenance of standard software and specialized applications
  • Execution of software rollouts, updates, and patches
  • Collaboration with product management, development, and other departments
  • Creation of reports, documentation, and knowledge base articles