D Fend Solutions

Job Summary:
D-Fend Solutions is a global leader in cyber-takeover counter-drone technology, developing advanced solutions for airspace safety. They are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of their U.S. Customer Success organization, providing training and high-level technical support for their products.
Responsibilities:
• Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
• Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support.
• Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the 'voice of the product' for U.S. customers, bridging the gap between field reality and internal engineering teams.
• Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
• Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.
• Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.
Qualifications:
Required:
• 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
• Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
• Demonstrated experience managing and scaling third-party service providers or channel partners.
Preferred:
• FAA Part 107 Remote Pilot Certificate (Highly Preferred).
• Bachelor’s degree in Engineering, Telecommunications, or a related technical field.
Company:
D-Fend Solutions develops counter-drone technology to detect, identify, and mitigate unauthorized drones in sensitive environments. Founded in 2017, the company is headquartered in Ra'anana, ISR, with a team of 201-500 employees. The company is currently Growth Stage.