Cyber Resource Provider

Position Overview
The Virginia Office of the Attorney General (OAG) seeks 2 Systems Administrators to support a secure, stable, and high-performing hybrid IT environment. This role administers servers, identity systems, and enterprise services across on-premises and cloud platforms.
The Systems Administrator is a hands-on technical role focused on disciplined execution of operational processes, including patching, monitoring, backup, and system maintenance. The position works under the direction of the Director of Infrastructure & Operations and collaborates with Network Engineering, Information Security, End User Services, and Application/Data teams.

Key Responsibilities

Infrastructure Administration

• Administer Windows Server environments (on-premises and cloud)
• Manage Active Directory, Group Policy, DNS, and DHCP
• Support Microsoft 365 services (Exchange Online, Entra ID/Azure AD)
• Maintain system performance, availability, and configuration

Patch Management & Vulnerability Remediation

• Execute structured patching for servers and core systems
• Coordinate with leadership on scheduling and system impact
• Support vulnerability remediation aligned to security priorities
• Validate patches prior to deployment
• Track patch compliance and status

Security & Compliance Support

• Implement security controls defined by the Information Security Office
• Support identity and access management practices, including MFA
• Assist with system hardening, logging, and monitoring integrations
• Provide support for audits and compliance activities

Monitoring & Incident Response

• Monitor systems and respond to alerts and operational issues
• Provide Tier 2/3 support for infrastructure incidents
• Participate in incident response and escalation processes
• Contribute to root cause analysis and service improvements

Backup & Disaster Recovery

• Administer backup and recovery solutions
• Perform and validate backup and restore testing
• Support recovery objectives (RTO/RPO)

Change Management & Operations

• Follow defined change management processes
• Execute infrastructure changes in a controlled manner
• Participate in CAB or similar governance processes

Cross-Team Collaboration

• Partner with Network Engineering on infrastructure dependencies
• Coordinate with End User Services on user-impacting changes
• Support Application/Data teams on system integrations
• Communicate system status, risks, and issues to leadership

Required Qualifications

• Experience administering Windows Server environments
• Strong knowledge of Active Directory and Group Policy
• Experience supporting Microsoft 365 (Exchange Online, Entra ID/Azure AD)
• Experience with patch management and system maintenance
• Familiarity with backup and recovery solutions
• Basic understanding of networking concepts

Preferred Qualifications

• Experience in government or regulated environments
• Experience with hybrid infrastructure (on-premises and Azure)
• Familiarity with NIST or similar frameworks
• Experience with virtualization (VMware or Hyper-V)
• Exposure to monitoring, SIEM, or endpoint management tools

Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving skills
• Ability to manage multiple operational tasks and priorities
• Effective communication and teamwork across technical groups
• Ability to follow structured processes and governance standards
• Focus on system reliability, security, and continuous improvement

Working Conditions

• Office-based environment
• Occasional after-hours support for maintenance or incidents
• Limited travel between office locations may be required

Additional Information

This role supports core Infrastructure & Operations functions and contributes to the agency s ability to deliver secure and reliable IT services. The Systems Administrator operates within defined governance processes to ensure consistency, stability, and risk reduction across the environment.

Skill Required / Desired Amount of Experience Windows Server administration Required 5 Years Active Directory administration Required 5 Years Group Policy management Required 3 Years DNS and DHCP administration Required 3 Years Microsoft 365 administration Required 3 Years Entra ID (Azure AD) administration Required 2 Years Server patch management Required 3 Years System monitoring and alert response Required 3 Years Backup and recovery administration Required 3 Years Virtualization (VMware and/or Hyper-V) Required 3 Years File and print services Required 2 Years PowerShell scripting Required 2 Years Operating system troubleshooting Required 5 Years Change management participation Required 2 Years Incident response support Required 2 Years Root cause analysis participation Required 2 Years Documentation maintenance Required 2 Years Maintenance window execution Required 2 Years Ticket/work management systems Required 3 Years MFA administration/support Required 2 Years System hardening practices Required 2 Years Vulnerability remediation execution Required 2 Years Access control management Required 2 Years Security policy adherence Required 2 Years NIST/security framework exposure Required 2 Years Communication and collaboration Required 3 Years Operational prioritization Required 3 Years Structured/process-oriented work Required 3 Years Working in team-based IT operations Required 3 Years Azure infrastructure administration Desired 2 Years Hybrid cloud environments Desired 2 Years Intune/endpoint management Desired 1 Years Identity federation/SSO Desired 1 Years Conditional Access policies Desired 1 Years SIEM/EDR exposure Desired 1 Years Advanced PowerShell scripting Desired 1 Years Infrastructure automation Desired 1 Years Government IT experience Desired 2 Years Regulated environment experience Desired 2 Years

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