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Cutter Holding

32 jobs near Columbus, OH

Cutter Holding Co

PILOT - HA420 PIC

Phoenix, AZ · On-site

Cutter Aviation has an immediate need for an energetic and knowledgeable aviation professional to serve as Pilot-in-Command [PIC] of a new HondaJet HA420 based at the John Wayne-Orange County Airport ...

Cutter Holding Co

PILOT - PC12 PIC

Phoenix, AZ · On-site

Cutter Aviation has an immediate need for an energetic and knowledgeable aviation professional to serve as Pilot-in-Command [PIC] of a new PC-12 Pilatus based at our Phoenix Sky Harbor location. This ...

Cutter Holding Co

AVIONICS TECHNICIAN - FT

Englewood, CO · On-site

$30 - $45/hr

Cutter Aviation - Excellence in Aviation since 1928 As the leading aviation services provider in the Southwestern United States, Cutter Aviation's success is powered by our people. We value hard work ...

Cutter Holding Co

PILOT - PC24 PIC

Phoenix, AZ · On-site

Cutter Aviation has an immediate need for an energetic and knowledgeable aviation professional to serve as Pilot-in-Command [PIC] of a new PC-24 Pilatus based at our Phoenix Sky Harbor location. This ...

Cutter Holding Co

PILOT - LR60 PIC

Phoenix, AZ · On-site

Cutter Aviation is currently searching for an energetic and knowledgeable aviation professional. The Pilot-in-Command will function as the primary face of Cutter Aviation and must be an exceptional ...

Cutter Holding Co

SERVICE ADMINISTRATOR

Broomfield, CO · On-site

$24 - $28/hr

Cutter Aviation - Excellence in Aviation since 1928 As the leading aviation services provider in the Southwestern United States, Cutter Aviation's success is powered by our people. We value hard work ...

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CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Holding Co

Phoenix, AZ • On-site

$20/hr

Full-time

Re-posted 9 days ago

Job description

Description:

Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

  • Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
  • Reservation process; keep records of customer interactions and transactions. Record details of inquiries. 
  • Determine charges for services requested, collect payments, or arrange for billing.
  • Acknowledge customer dissatisfaction and resolve complaints.
  • Refer unresolved customer grievances to designated departments.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
  • Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
  • Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
  • Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
  • Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
  • Other duties and responsibilities as assigned.
Requirements:

Requirements and Skills

  • 1-3 years of Customer Service Experience.
  • Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
  • Strong interpersonal and communication skills.
  • Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
  • Have professional appearance and mannerisms.
  • Must be able to multitask.

What to Expect:

  • Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.