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Customerization

2 jobs near Columbus, OH

Customerization

Full-Stack Developer

Concord, ON · On-site

CA$80K - CA$100K/mo

Full-Stack Developer ⬝ In-office, full-time position in Vaughan ⬝ Relevant education only ⬝ Probation period: 3 months ⬝ Salary range depending on experience: CAD$80-100K About the role A ...

Business System Analyst and Project Manager

Customerization

Concord, ON

CA$80K - CA$100K/mo

Full-time

Posted yesterday

New

Job description

  • Full-time, 40 hrs/week
  • In-office, Concord, Vaughan
  • CAD$80-100K
  • Applicants must be legally eligible to work in Canada
About The Role
Customerization is and Ontario based IT company building business systems — from Zoho CRM/ERP implementations to fully custom solutions — for clients ranging from 30 to 1,000 employees. We are looking to fill a combined 'Business Analyst & Project Manager' role: you'll gather client requirements and design optimal tech solutions, and plan and lead delivery through to launch.

What You'll Do

Business Analysis

  • Understand and analyze client business processes, available resources, documentation, and more
  • Gather and document requirements through workshops, and structured discovery sessions
  • Design technology solutions in collaboration with our technical/dev team — spanning Zoho CRM, ERP, custom-built applications, and integrations
  • Support technical pre-sales: run solution demos, contribute to proposals
  • Serve as the primary client-facing point of contact throughout engagements

Project Delivery

  • Define project scope, budget, phases
  • Groom tasks and manage concurrent projects in the PM software
  • Monitor timelines, budgets, progress, quality, and risks across multiple concurrent projects
  • Lead developers and system configurators day-to-day
  • Configure, customize, or develop solutions on your own, where reasonable
  • Client communications
  • Produce clear technical and business documentation
  • Test and validate delivered solutions
  • Build training materials and run client training sessions

Requirements

Must-haves

  • A degree or diploma in Computer Science, IT, or a related technical field — you need to understand tech and dev fundamentals, not just the business side
  • Experience implementing business applications (CRM, ERP, or similar) — including business process mapping and data modeling
  • Strong project management track record — planning, running teams, managing scope/timeline/risk
  • Direct, hands-on experience running client workshops and requirements-gathering sessions
  • Excellent written and verbal English communication
  • Comfortable working with and directing AI-assisted development, or genuinely curious and quick to pick it up

Nice to have

  • Zoho experience specifically

Working style

  • Comfortable in a small, fast-moving, flexible team
  • Strong self-directed learner
  • Able to run multiple projects/clients simultaneously
  • Proactive, "can-do" attitude
  • Strong personal time management
  • Collaborative across a multicultural team