Customer Management Systems

We are looking to hire a phone trainer for our growing company. We are located in Sanford and are interested in speaking with you. If you think the job is a fit, send us your resume and we can set up a phone interview.

CMS offers NO WEEKENDS, NO SELLING, PAID TRAINING and a LAID-BACK comfortable atmosphere.

We are currently hiring energetic, positive individuals who love talking to people for our training department.

Job responsibilities:

• Train staff at automotive dealerships over the phone
• Instructing the trainee on how to improve their phone skills
• Take detailed notes on each training session

Requirements - You Must:

• Outgoing personality
• Actively listen to the trainee
• Great voice inflection
• 35 WPM minimum
• Excellent verbal & written communication
• Have reliable transportation
• Be able to work full time: 9:30 a.m. - 6:00 p.m., Monday - Friday

Compensation

• $16.00 per hour depending on experience with 2 raises a year based on attendance and performance

Customer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner.

We are the highest rated training company in the Automotive Industry with a 4.9 start rating and over 350 reviews.

After working for several years in various capacities in the customer satisfaction survey services industry, Mr. Koerner recognized that an opportunity existed to improve on existing industry standards by introducing high quality, state of the art processes and customer survey services to both product and service providers. He wanted to change the way salespeople treated potential customers so he developed phone skills training to teach salespeople how to treat customers like people instead of a sale. Since 2009 CMS has trained over 10,000 salespeople nationwide.

By working with clients to better understand their needs and by utilizing evolving e-business capabilities, CMS developed an efficient server/pc/telecommunications systems and effective survey processes.

Utilizing these capabilities, CMS introduced a state of the art professional call center with customer focused processes and the capability to serve both product and service providers cost effectively. Customer Management Systems initially established an excellent reputation in the automotive industry by focusing on high line manufacturers such as Lexus, Infiniti, and Mercedes-Benz USA. Recognizing the need for diversification, CMS has expanded its product offerings to address customer satisfaction survey requirements in the Cable, Title, and Medical/Dental industries.

The Customer Management Systems workforce utilize a state of the art computer/telecommunications capability and modern facilities to provide over 100,000 survey calls for over 60 client companies each month. Each CMS employee recognizes that he or she represents the client and that he or she is responsible for developing a positive survey experience with each survey contact. To insure the high quality of the survey experience, each CMS employee is trained on the latest surveys, tools and software. Employees are monitored on an ongoing basis to insure quality and consistency. Survey results are recorded real time in the CMS data base, and all CMS clients have immediate access to survey results through this website.

The mission of every Customer Management Systems Employee is to execute each survey contact in a professional manner as a representative of the CMS client, to insure that each survey contact results in a positive survey experience for the individual contacted, and to provide each CMS client with timely and accurate customer feedback.