Crossroads Automotive Group
Crossroads Automotive Group

60 Crossroads Automotive Group Jobs Hiring Near You

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Infographic showing various job openings at Crossroads Automotive Group in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Corporate Service Advisor - Automotive

Corporate Service Advisor - Automotive

Crossroads Automotive Group

Wake Forest, NC โ€ข On-site

Full-time

PTO

Posted 10 days ago


Job description

Crossroads Automotive Group is seeking a proven Service Advisor ready to excel in a fast-paced, high-volume, multi-franchise dealership environment. If youโ€™re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.


What Youโ€™ll Do:

  • Able to travel to multiple locations, including overnight stays
  • Fill in as Service Advisor for multiple brands
  • Serve as a Crossroads brand ambassador by consistently modeling the high standards of professionalism, technical expertise, and customer service excellence expected of our Service Advisorsย 
  • Train new Service Advisors
  • Own the customer experience from check-in to vehicle delivery
  • Serve as the key link between customers and technicians
  • Present recommended services clearly and confidently to drive repair orders
  • Prioritize work effectively to maximize shop efficiency and customer satisfaction
  • Deliver prompt, professional responses to all customer inquiries
  • Build long-term customer relationships that drive loyalty and repeat business
  • Ensure every guest leaves with a first-class dealership experience

Qualifications:

  • 2+ years automotive dealership service advisor experience (Ford experience preferred)
  • Proven CSI performance and strong customer retention skills
  • Excellent communication and relationship-building abilities
  • Strong problem solver who thrives in a fast-paced environment
  • Computer proficient (Reynolds & Reynolds experience a plus)
  • Ability to use a Digital MPI tool (XTime)
  • Professional appearance and positive, high-energy attitude
  • Valid driverโ€™s license with clean record
  • Must pass background and drug screening

What We Offer:

  • Company Vehicle & Phone
  • Comprehensive benefits package + paid time off
  • Closed Sundays โ€“ work/life balance
  • Reputable, high-volume dealership group