Crosby Hotel

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel, where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: Line Engineer (Maintenance)

Location: Crosby Street Hotel

Position Type: FT, Non-Exempt 

Reports To: Chief Engineer 

JOB DESCRIPTION

Crosby Street Hotel, part of the award-winning Firmdale Hotels group, is seeking a skilled and reliable Maintenance Engineer to support the day-to-day engineering operations of our luxury hotel. This role is responsible for maintaining the highest standards of safety, comfort, and functionality throughout guest rooms, public areas, restaurant spaces, and back-of-house facilities.

The Maintenance Engineer will perform routine maintenance, preventative maintenance, and repairs across multiple trades, including HVAC, electrical, plumbing, carpentry, and kitchen equipment, while delivering prompt and professional service.

Key Responsibilities

• Support the Chief Engineer with the overall maintenance and engineering operations of the hotel, restaurant, and surrounding grounds
• Perform general maintenance and repairs in guest rooms, suites, meeting spaces, restaurant areas, and common areas
• Conduct routine inspections and walk-throughs, updating logs and promptly reporting issues requiring immediate attention
• Execute daily, weekly, and monthly preventative maintenance programs and checklists
• Monitor, maintain, and service engineering systems and equipment, including:
  • HVAC systems (boilers, chillers, air handling units, water pumps, exhaust fans)
  • Replacement of filters, belts, bearings, fans, insulation, and drain pans
• Troubleshoot and repair door locks, lighting systems, televisions, phones, and related guestroom equipment
• Perform basic repairs related to plumbing, electrical systems, carpentry, and kitchen equipment
• Maintain a clean, safe, and organized work environment at all times
• Follow all safety protocols and hotel standards

What We’re Looking For 

• 2–5 years of maintenance or engineering experience, preferably within a hotel or hospitality environment
• Working knowledge of HVAC/R, electrical, plumbing, and general building maintenance systems
• Computer literate, with experience using Building Management Systems (BMS) preferred
• Familiarity with HOTSOS or similar maintenance management systems preferred
• Excellent verbal and written English communication skills
• Ability to remain calm, organized, and professional under pressure
• Strong time-management skills with the ability to prioritize multiple tasks
• Physically capable of lifting, carrying, and handling equipment safely
• Relevant trade certifications and/or specialized training preferred, including:
  • Fire Safety Director
  • FDNY Certificates of Fitness (Sprinkler & Standpipe, Back-Up Generator, etc.)

What We Offer:

• Competitive salary 
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service 
• Commuter transit benefits available Day 1 
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more 
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs 
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel 

• Three Michelin Keys, 2024, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

• Two Michelin Keys, 2025
• The Hot List, Conde Nast Traveller, 2024
• The IT List, Travel + Leisure, 2024
• World's Greatest Places, TIME Magazine 2024
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

• Three Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
• Best Afternoon Teas in New York City, Vogue, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at Crosby Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.