Crosby Hotel

ABOUT CROSBY STREET HOTEL

Nestled in the heart of SoHo, Crosby Street Hotel is a distinctive boutique property and one of New York City’s most celebrated luxury hotels. Part of the acclaimed Firmdale Hotels collection — founded by Tim and Kit Kemp — the hotel is renowned for its vibrant, art-filled interiors, exceptional personalised service, and an unmistakable sense of place. From the intimate drawing rooms to the acclaimed Crosby Bar & Terrace, every corner of the hotel reflects a commitment to creativity, warmth, and world-class hospitality. Joining our team means becoming part of a culture that values individuality, excellence, and genuine connection with every guest.

POSITION SUMMARY

The Part Time Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards. This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations.

KEY RESPONSIBILITIES

• Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
• Maintain a polished, professional, and courteous demeanour in all guest and team interactions
• Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
• Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
• Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage programme
• Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
• Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience
• Uphold all allergy and dietary restriction protocols with precision and care
• Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency
• Ensure all charges are accurate and assigned to the correct guest checks
• Complete all assigned side work and opening/closing duties to the highest standard
• Maintain immaculate mise en place and service areas at all times
• Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
• Address and resolve guest concerns with professionalism, escalating to management when necessary
• Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
• Take ownership of punctuality, reliability, and overall performance standards
• Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
• Act as an ambassador of Crosby Street Hotel and the Firmdale Hotels brand

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods throughout scheduled shifts
• Ability to lift, carry, and move up to 50 pounds safely and efficiently
• Ability to perform repetitive motions, including bending, reaching, and carrying trays

WHAT WE OFFER

• Paid vacation, sick, holiday, and personal days
• Health, dental, vision, and life insurance for full time employees
• Commuter benefits and New York Secure Choice enrollment from Day One
• Holiday staff parties and appreciation events
• In-house uniform dry cleaning services
• Free employee meals while on duty
• Departmental and company-wide incentive programs