Cornerstone Support Services

Position Summary

The Healthy Families Supervisor provides ongoing leadership, supervision, coaching, and support to Family Support Specialists (FSS) and Family Resource Specialists (FRS) delivering Healthy Families Indiana services. The Supervisor is responsible for promoting high-quality, family-centered, strength-based, trauma-informed services while ensuring compliance with Healthy Families America (HFA) standards, Indiana Department of Child Services (DCS) requirements, contractual obligations, Cornerstone policies and procedures, and applicable federal and state requirements.

The Supervisor promotes the HFA parallel process by supporting, guiding, and building upon the strengths of staff so that staff can effectively support, guide, and build upon the strengths of families. The position provides regular reflective supervision, monitors staff performance and caseloads, supports professional development, reviews records and program data, participates in quality assurance and continuous quality improvement activities, and provides ongoing consultation and support in complex family situations.

Essential Duties and Responsibilities

Staff Supervision and Reflective Practice

· Provide regularly scheduled individual supervision to assigned Family Support Specialists and Family Resource Specialists in accordance with HFA standards and Cornerstone requirements.

· Maintain documentation of supervision as required by HFA, HFI, DCS, and Cornerstone.

· Utilize reflective supervision practices that encourage staff to examine their experiences, responses, relationships, strengths, challenges, and professional development needs.

· Help staff maintain perspective when working with families experiencing significant stress and complex circumstances.

· Support staff in evaluating their own performance and developing effective strategies for engaging and serving families.

· Model the HFA parallel process by using a strength-based, respectful, collaborative approach to supervision.

· Provide timely consultation, guidance, and support regarding complex family situations, safety concerns, crisis situations, professional boundaries, and ethical issues.

· Promote staff well-being and identify signs of stress, secondary traumatic stress, or burnout that may affect staff performance or service quality.

· Establish clear performance expectations and provide timely coaching and corrective feedback when expectations are not met.

· Conduct performance evaluations in accordance with Cornerstone policies and procedures.

HFA specifically describes the Supervisor's role as helping staff maintain perspective, evaluate performance, develop professionally, learn new strategies, and build reflective capacity while providing support that can reduce burnout and turnover.

Program Fidelity and Service Quality

· Ensure assigned staff deliver services consistent with HFA Best Practice Standards and Healthy Families Indiana requirements.

· Monitor implementation of family-centered, strength-based, trauma-informed, culturally responsive, and relationship-based practices.

· Ensure FSS and FRS staff understand and appropriately implement the responsibilities of their respective positions.

· Monitor the quality and consistency of family engagement, assessment, home visiting, goal development, screenings, referrals, and other required program activities.

· Ensure staff appropriately identify and respond to family strengths, needs, protective factors, and factors associated with increased risk.

· Support staff in strengthening parent-child relationships and promoting healthy infant and child development.

· Participate in HFA fidelity, accreditation, DCS monitoring, and other program-review activities as assigned.

Caseload and Service Management

· Monitor individual staff caseloads and case weight to ensure assignments are consistent with HFA standards, staff experience, family needs, and program capacity.

· Review referrals, enrollment, engagement, service intensity, family progress, and case status with assigned staff.

· Assist with assignment and reassignment of families to promote continuity of services and appropriate workload distribution.

· Monitor staff productivity, required contacts, home visits, assessments, and other service expectations.

· Identify barriers affecting family engagement or service delivery and work with staff to develop appropriate strategies.

· Monitor planned and unplanned service interruptions and assist with coverage when needed.

· Communicate staffing capacity, referral trends, caseload concerns, and service barriers to the Program Director.

Quality Assurance, Documentation, and Data

· Conduct regular record reviews to evaluate the quality, completeness, timeliness, and accuracy of documentation.

· Monitor staff compliance with required documentation and data-entry standards.

· Assist with maintaining accurate program data and ensuring information entered into required systems is complete and reliable.

· Monitor required screenings, assessments, Family Service Plans, referrals, follow-up activities, and other required program documentation.

· Identify documentation, data, or practice concerns and provide coaching and corrective guidance.

· Participate in quality assurance and continuous quality improvement activities.

· Use program data and record-review findings to identify trends, training needs, and opportunities for improvement.

· Assist in developing and implementing corrective action plans when deficiencies are identified.

Staff Training and Development

· Participate in recruitment, interviewing, and selection of program staff.

· Participate in orientation and onboarding of new FSS and FRS staff.

· Ensure assigned staff complete required HFA, HFI, DCS, Cornerstone, and position-specific training within established timeframes.

· Provide ongoing coaching, skill development, and field support, including quarterly field observation of each assigned employee.

· Identify individual and team training needs based on supervision, observation, record review, performance data, and program requirements.

· Reinforce training concepts through supervision, consultation, modeling, and case discussion.

· Maintain personal competency in Healthy Families practices, trauma-informed family support, home visiting, and the screening and assessment processes utilized by the program.

Team Leadership and Program Operations