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Senior Director, Product Operations

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Hybrid,Dublin Office

The Senior Director, Product Operations – Global Operations (Commercial & Regulated) is responsible for leading the operational capabilities that enable scalable, reliable, and compliant product operations across commercial and regulated customer environments.

Reporting to the VP of Product Operations, this leader provides centralized ownership of three critical cross-functional capabilities: Demo & Sandbox Environment Operations, Escalation Management, and AI Operations Governance.

Success will be measured through operational reliability, escalation resolution effectiveness, governance maturity, and executive visibility.

In this role you will…

Demo & Sandbox Environment Operations

• Own the global strategy, governance, and operational model for enterprise demo and sandbox environments.
• Establish standards, policies, and service levels that ensure availability, reliability, security, and compliance.
• Partner across Product, Engineering, Customer Success, and Services to support demonstrations, implementations, training, and testing.

Escalation Management

• Serve as executive owner of the strategic customer escalation process.
• Establish a centralized escalation management framework that drives accountability and rapid resolution.
• Provide executive reporting, root-cause analysis, and corrective action governance.

AI Operations Governance

• Establish governance frameworks for operational AI initiatives spanning multiple organizations.
• Define operational standards, controls, measurement strategies, and accountability models.
• Facilitate executive governance reviews and compliance oversight.

Leadership Responsibilities

• Drive accountability, transparency, and continuous improvement.
• Develop strong partnerships across Product, Engineering, Customer Success, Services, Sales, Compliance, and Security.

You have what it takes if you have…

• 10+ years of Product Operations, Program Management, Customer Operations, or related SaaS leadership experience.
• 5+ years of leadership experience managing strategic cross-functional initiatives.
• Strong executive communication, stakeholder management, and governance experience.

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Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work - tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 203100 - 325000 USD.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

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