22 Convoso Jobs Hiring Near You

Job Summary:
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. They are seeking a Director of DevOps to lead a team of engineers in designing and optimizing their platform and products. The role involves ensuring service reliability, driving automation, and mentoring team members while managing multiple projects.
Responsibilities:
• Own service reliability across Convoso’s platform, being a champion for quality and resilience, and drive adherence to internal and external SLAs, SLOs, and SLIs
• Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC
• Own the incident management process, including monitoring and observability systems, and major incident response process, tracking and reducing MTTR continuously Leverage chaos engineering principles and “game days” to proactively test the resilience of Convoso’s platform
• Establish and maintain a CI/CD center of excellence
• Drive automation for CI/CD processes across different tech stacks and cloud providers.
• Recruit and lead DevOps teams across multiple product lines that excel at applying industry best practices
• Develop and support automated, scalable solutions to deploy and manage our global infrastructure.
• Maintain and improve the use of automation tools for infrastructure provisioning, configuration, and deployment.
• Work with Development and Operations personnel to define CloudOps processes, introduce new insights and technologies so that we can stay on the cutting edge.
• Provide mentorship and expertise on system options, risk and impact management, as well as cost vs. benefit analysis.
• Uphold and ensure security requirements for tooling, systems, and environments are met and protect the assets of the company and our customers.
• Lead troubleshooting of system and performance problems in Prod/QA/Dev environments.
• Identify improvements to reduce technical debt.
• Lead infrastructure focused on optimization and performance.
• Lead DevOps Team
• Author a dynamic training and skills improvement plan.
• Acquire team level certifications applicable to AWS or Google Cloud
• Constantly evaluate our services to ensure high quality
• Conduct reviews to identify optimization opportunities in processes or systems
• Contribute to the creation of departmental procedure documents and working instructions
• Works with consultants and team members to design the solutions to be implemented
• Delegate tasks related to solutions and monitors team members' progress
• Inspire and motivate teamwork for achieving goals
• Provide mentoring and identify training opportunities to team members, staying current in the latest technologies and best practices
Qualifications:
Required:
• BS in Computer Science, Computer Engineering, or related technical field
• 5+ years experience as a Site Reliability Engineer leader leading multiple teams with a passion for automation and continuous improvement
• 5+ years experience in operational management of SaaS production applications
• 5+ years working with Agile/DevOps development teams
• 5 years minimum related experience in infrastructure management in a Linux environment
• Deep knowledge of cloud platforms like AWS or GCP and management of on-prem and hybrid environments
• Track record as a player-coach who is comfortable both managing and doing
• Experience deploying and operating containerized web applications
• Experience with cloud automation/provisioning and configuration management tools using Ansible, Chef, Puppet, Docker or Salt
• Experience with Containerization Tools such as Docker and Kubernetes
• Experience in planning, creating, implementing and maintaining a scalable software development infrastructure
• Knowledge of development, build, and CI/CD tools such as Git, GitHub and Jenkins
• A security background that will come in handy as we navigate through the process of SOC2 certification
• Good people and line management skills and the ability to recruit and develop a high performing team
• Process-oriented with great documentation skills
• Excellent oral and written communication skills
Company:
Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience. Founded in 2006, the company is headquartered in Woodland Hills, USA, with a team of 201-500 employees. The company is currently Growth Stage.