Converge

As Maintenance Technician, you will perform general repairs in and around the hotel as needed to ensure the hotel remains in good physical condition for guests. This is done through preventative maintenance and responding quickly to requests from guests and other team members.

How will you do this? The following are the essential functions and responsibilities of the job:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receives written work orders or verbal instructions from supervisor.

• Performs a variety of repair and maintenance tasks, including, but not limited to carpentry, plumbing, electrical work, painting, and masonry.

• Maintains all fixtures and equipment according to preventative maintenance schedule and records such maintenance in log book.

• Replaces worn or damaged parts such as hoses, wiring, and belts, in small machines and equipment.

• Assists other departments with moving furniture and unloading and storing supplies.

• Cleans internal areas of buildings, including sweeping and mopping.

• Maintains cleanliness of public areas, storage areas, and parking lot.

• Empties trash cans and consolidates trash for weekly pickup.

• May operate snow removal equipment to maintain parking lots and sidewalks.

• Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.

• Keeps accurate records of key controls.

• Responds to guest requests and complaints timely, efficiently, appropriately and in a friendly manner; escalates complaints to management when necessary.

• Ensures good relationships with internal and external customers and contractors.

• Maintains professional image at all times through action, appearance, and dress.

• Operates in accordance with all federal, state, and local laws including OSHA and health code laws.

• Follows Company policies and procedures.

• Other duties as assigned by supervisor or management.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Specialization in technical crafts (HVAC, electrical, plumbing, etc.) is required. An ability to advance knowledge in these areas is essential.

• Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.

• Commitment to delivering high level customer service.

• Able to utilize quick thinking and apply quick resolution to hotel maintenance issues in accordance to the brand standards.

• Able to work in fast paced environment.

• Able to prioritize, organize, and manage multiple tasks.

GENERAL NOTES

• Maintenance Technicians will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

• Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If Maintenance Technician is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

• This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor.

• Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

• If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality.

• Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.