Connect First Credit Union

Join Servus Credit Union - Canada’s Largest Credit Union! 

We are hiring for a full-time Senior Relationship Manager - Commercial to join our Calgary Commercial Team! 

Posting closes: Open until position is filled

Employment Status: Full-time; 37.5 hours per week

Additional Information: Hybrid position

For Internal Use Only/Role Grade: S4; A

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.  

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.  

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.  

 Join Servus and discover a better way to work.  

This position is primarily accountable for the development and administration of a large, complex full service CMHC commercial loan and deposit portfolio including the competent management of that portfolio.  Emphasis will be placed on, Portfolio Management, Loan Administration and Underwriting, Coaching and Business Development, Growth and Center of Influence Management. 

Working closely with the Managing Director CMHC Commercial, the individual will implement a proactive approach to sales and business development by cultivating a strong working relationship with the Controllers, CFO's, CEO and owners of Alberta based corporations in the CMHC Multi-Family market segment. The individual will build centers of influence with Commercial Mortgage Brokers, Syndication Partners, Industry Experts and members of the professional community.   

This position is accountable for the analysis and approval and or recommendation of complex commercial credit applications generally over $5MM, loan syndications and large deposit proposals.  The individual will be directly accountable for management of a portfolio of high value, large connections within the unit. Working with the Business Solutions team, this position will be accountable to source and manage large stable and institutional deposit relationships. 

What You'll be Doing: 

Portfolio Management, Loan Administration and Underwriting

• Provide proactive relationship management and advice to a large and complex portfolio of high value and sophisticated borrowing and non-borrowing members. 
• Understand and evaluate complex financial statements of companies generating over $10MM in annual revenues and recommend tailored credit solutions based on that analysis. Lending solutions may include large operating loans, syndicated facilities and complex cash flow-based lending structures and may involve collaboration with lending partners including subordinated and mezzanine debt providers.   
• Work closely with business solutions to provide expert cash management solutions to commercial members with over 20 employees. Provide tailored solutions to complex business where standard products do not meet the unique needs of the business. 
• Understand and evaluate CMHC Multi-family opportunities with borrowing requirements generally in excess of $5MM. 
• Understand the value of member site visits and doing business at the member's place of business. 
• Connect and collaborate with internal partners as subject matter experts in large loan pricing, credit structuring and risk management. 
• Develop and maintain a close working relationship with Commercial Credit Department to encourage collaboration and an appropriate balance between commercial loan growth and Risk Management. 
• Develop and maintain a close working relationship with Treasury Department to encourage collaboration and an appropriate balance between risk and return. 
• Ensure review of CMHC credits are completed as required by established lending guidelines. 
• Ensure vigorous pursuit to collect problem CMHC loans. 
• Understand policy and procedures to support complex applications and relationships.  

Business Development and Growth

• Generate organic loan growth, deposit growth, fee income, and product referrals by providing proactive advice to our Commercial Members that offers tailored solutions to meet their financial needs. 
• Originate new high value loan and deposit relationships that align with Servus Credit Union’s risk tolerances and profitability hurdles along with the Managing Director Commercial Services. The focus will be on new full service relationships wherever possible. 
• Develop and maintain a network of Centers of Influence including Commercial Mortgage Brokers, Industry Experts, Members of the professional community, and Syndication Partners. 
• Maintain a high profile and professional image in business and social communities.  

Leadership and Coaching

• Provide coaching and direction to team members relating to credit underwriting, member negotiation, pricing, and evaluation of large loan requests. 
• Foster a positive/supportive team relationship with Core Business Banking and Small Business Advisors. 
• Mentor and coach Credit Analysts and trainees while being a role model for Commercial and Business Banking employees. 

 What you bring:

• Bachelor's degree in a business discipline or sufficient experience in lieu of education.
• Minimum of five years of progressive experience in CMHC Commercial and Business lending and Business Development
• Demonstrated ability in all facets of structure, negotiation, and sales of Commercial and Business Banking products.  Essential sales skills include business development and deposit/loan origination, product cross selling and referral generation, and exceptional member service. 
• Demonstrated ability in all facets of Commercial Credit underwriting and Risk Management.  Essential knowledge and skills include strong analytical abilities and a sound knowledge of portfolio management.  
• Experience developing relationships with internal partners, members, potential members, centers of influence, and industry experts and partners. 

Why Servus?   

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:  

• Competitive compensation including performance-based incentive pay and profit share  
• Training & Development Opportunities 
• Career Advancement Potential  
• Flexible work options  
• Meaningful work towards individual and corporate goals  
• Opportunities to get involved and give back through an employee volunteer program  

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks! 

What happens next?  

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.  

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!  

Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union. 

Qualified applicants are invited to apply online. 

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.  
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