Concept Hotels

POSITION: Form & Functions Member REPORTS TO: Form & Functions Manager MIN REQUIREMENTS: High School Degree or Higher, 2 years of general maintenance experience SCHEDULE REQUIREMENTS: Schedule to be determined by Form & Functions Manager per the needs of the property. Emergency coverage when needed. SUMMARY / OBJECTIVE The Form & Functions Member will be responsible for ensuring proper completion of all maintenance duties for the hotel. Form & Functions Member will complete all the scheduled preventative maintenance and deep cleaning projects. The Form & Functions Member will also ensure the proper appearance of the hotel from the entrance to the roof, maintenance of all public areas and exterior of all buildings. CONCEPT CORE VALUES  Guest Satisfaction - This commitment is based on the recognition that success in the lodging business cannot be achieved without making a serious and genuine commitment to meeting and exceeding customer satisfaction. Concept aspires to "delight" every customer.  Associate Satisfaction - As we treat our associates so shall they treat our customers. Successfully delivering customer service on a consistent basis dictates that the enterprise keeps its focus on associate happiness, their satisfaction. Concept nurtures and supports individual and team excellence.  Community - Concept is committed to supporting all its host communities and the greater lodging industry in which it conducts business. Page 2 of 3  Transparency - For the enterprise to operate efficiently, Concept is committed to continuously promoting and nurturing a work environment of open, honest, direct and timely communications at all times.  Accountability - Concept recognizes and appreciates that accountability means all associates take ownership for results and outcomes. We further understand that accountability requires providing necessary resources. Sustained success warrants that the entire organization is committed to delivering exceptional operating results.  Innovation - Concept views itself as an innovator and is committed to encouraging and rewarding innovation. GENERAL RESPONSIBILITIES  Ensure proper completion of maintenance duties  Direct the maintenance activities of the hotel's facilities, including deep cleaning of guest rooms, maintenance of public areas, and deep cleaning of back of the house.  Follow the scheduled preventative maintenance binder as outlined.  Ensure proper appearance of the hotel from the entrance to the roof. Direct and coordinate the maintenance of the public areas which include the parking lot and walk ways, property landscaping areas, service and trash areas and the exterior of all buildings.  Act as the Manger on Duty (MOD) when scheduled as such by the Form & Function Manager  Convey the hotel's unique concept through maintaining the quality and integrity of the product appearance and utility.  Must be knowledgeable of all current safety practices, laws and OSHA standards  Attend monthly safety meetings SPECIFIC RESPONSIBILITES  Operations  Send end of the day activity and accomplishment email on a daily basis to the Form & Functions Manager and a copy to the Xperience Manager  Understand and be able to use the property management system  Have a good understanding of all hotel operating procedures  Adhere to all existing and new policies and procedures pertaining to the maintenance department  Read front office communication logs on a daily basis when applicable  Inform Form & Functions Manager of any unique situations, or unusual developments in maintenance operations  Handle guest complaints effectively  Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift  Be knowledgeable of room types an standards for supplies  Open and close rooms as required for maintenance when applicable Page 3 of 3  Responsible for security cameras and ensure they are in working order when applicable  Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift  Drive the shuttle on an emergency basis  Maintain cleanliness in and around the trash areas  Clean pool and balance chemicals  Maintain landscaping  Remove snow when applicable  Human Resources  Promote goodwill by being courteous, friendly and helpful to guests, managers and all other associates OPTIMUM ATTIBUTES  Detail-oriented  Effective communication skills  Pleasing personality  Good team player  Good listener  Well-groomed and professional appearance  Open with praise, discrete with criticism  Innovative and creative  Problem solver  Be available as much as possible for maintenance emergencies