Location: Wilmington, DE
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
Our Document Services team plays a critical role in supporting our corporate clients by acting as a statutory agent for service of process both nationwide and internationally. The team is responsible for receiving, imaging, processing, and forwarding legal documents and government notices, as well as managing incoming and outgoing mail and other administrative functions. In this role, you'll ensure documents are processed accurately and on time, helping mitigate legal and service-level risks while supporting strong client relationships.
If you're passionate about delivering high-quality service, thrive in a fast-paced, detail-driven environment, and are eager to be part of a collaborative and globally diverse organization, this could be an excellent next step in your career.
A role you will love
We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with this is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.
As a detail-driven professional with strong organizational and problem-solving skills, you will serve as a key point of control within our Document Services operation, helping ensure accuracy, timeliness, and consistency in how documents are processed on behalf of our clients. You will be responsible for receiving, processing, and sending legal and government documents on behalf of our clients, and making sure the information is accurate and completed on time.
Some of your key responsibilities will also include:
- Prioritizing incoming service of process and government documents based on urgency, client-specific requirements, and deadlines.
- Performing pre-send and post-send quality checks to ensure accurate data entry, routing, and document imaging.
- Identifying and resolving routine exceptions, escalating more complex issues in line with established procedures.
- Preparing daily end-of-day summaries and maintaining basic workflow and quality dashboards.
- Supporting team leaders by identifying recurring errors or bottlenecks and contributing improvement ideas.
- Assisting with cross-location workload balancing and backfilling processing or mailroom tasks as needed to meet service-level.
What will you bring to the role?
We're looking for a highly detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering accurate, high-quality work. You'll bring a strong sense of ownership, excellent time management skills, and the ability to prioritize effectively while working collaboratively with others.
Other key skills required for the role include:
- A degree is not required; relevant industry experience will be strongly considered
- Exceptional attention to detail with accurate data entry skills.
- Experience handling high volumes of documents in a data entry or processing environment.
- Strong computer skills, including typing, scanning, email, and internet research.
- Excellent written and verbal communication skills
- Self-motivated with strong organizational and time-management abilities
- Ability to work efficiently under deadlines in a fast-paced office setting
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $21 - $22/hour. This base pay range is specific to Delaware and may not be applicable to other locations.
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About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About the Team
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
