Computek

Computek is a managed IT services provider based in Georgetown, Texas, serving businesses across Central Texas. We’re a growing small business that takes pride in delivering an exceptional client experience and building long-term relationships rooted in trust. What sets us apart is our commitment to truly understanding our clients’ needs and providing thoughtful, reliable IT solutions.

We are seeking a full-time IT Support Specialist to join our team.

This is an IT specialist role, but it is not entry-level.

You will work the same ticket queues and support requests as the rest of the team, with an expectation of strong technical judgment, clear communication, and ownership from start to finish. This role is for someone who follows issues through to resolution, proactively identifies improvements, and consistently delivers high-quality work.

We are open to candidates with varying levels of experience, including:

• An experienced IT Support Technician (Tier II or Tier III), or
• A strong Tier I / Tier II technician with broader exposure and a more strategic, problem-solving mindset

Your title, responsibilities, and compensation will be aligned with your experience and the value you bring to the team.

SOME OF WHAT YOU''''''''LL DO
End-User Support

• Respond to help desk tickets 
• Troubleshoot and resolve technical issues, including complex problems
• Escalate complex issues to senior team members and follow through to resolution
• Keep users and management informed on ticket status

Hardware & Equipment

• Image, configure, and deploy laptops and workstations for new hires
• Perform basic hardware repairs (RAM, hard drives, peripherals)
• Unbox, inventory, and asset-tag incoming equipment
• Manage client intake forms, offboarding formas
• Set up equipment at client locations, install WAP''''''''''''''''s, swtiches, etc.

Device & Account Management

• Onboard devices using Windows Autopilot and Microsoft Intune
• Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
• Support Exchange/M365 environments, MDM/Intune, enrollment and policy management as well as basic tasks like shared mailboxes and distribution lists
• Support clients in Cisco Meraki environment

Documentation

• Keep knowledge base articles and SOPs accurate and up to date
• Document recurring issues and contribute to process improvements

Ideal Candidate Traits

• 2 + years of experience in and MSP IT support, help desk, or a related role 
• Comfortable with Windows 11, and Microsoft 365 (Outlook, Teams, SharePoint) minimal MAC OS
• Understanding of Active Directory, Azure / Entra ID and user account management
• Familiarity with Intune, Entra, Autopilot, Jamf, Server OS, Cisso /Cisco Meraki, RMM and MDR Tools
• Comfortable setting up and troubleshooting hardware, VPN, Virtual machines, etc.
• Ambitious and driven to grow professionally
• Analytical thinker with strong troubleshooting skills
• Reliable, organized, and detail-oriented
• Patient, attentive, and customer-focused
• Comfortable working in a fast-paced, evolving environment with a desire to lear
• Strong communication skills and a customer-first attitude
• Organized, reliable, and able to juggle multiple requests
• Ability to lift up to 50 lbs, reliable transportation

Nice to Have

• Certifications
• Any scripting or command-line experience (PowerShell)

Education

• Degree or diploma in IT, Computer Science, or a related field - OR equivalent hands-on experience or certifications